Reception Manager

Platinum Recruitment Consultancy; Hertford; On-site; GBP 32,000; Full time

Job summary

A luxury hotel group located in Hertford is seeking an experienced Reception Manager to deliver exceptional guest services. Responsibilities include managing daily reception operations, ensuring guest satisfaction, and maintaining service standards. Ideal candidates will have strong communication and leadership skills, with previous experience in a luxury hotel setting. This role offers a competitive salary of £31,475 per annum and a comprehensive benefits package.

Benefits

29 days holiday (increasing with service)

50% discount on F&B across all properties

Huge discounts on accommodation

Recognition and rewards scheme

Cycle to work scheme

PERKZ discount scheme

Qualifications

• Demonstrated expertise in guest services and reception management.
• Proficient in managing guest inquiries and complaints.

Responsibilities

• Ensure profiles of guests are updated for memorable experiences.
• Handle guest inquiries, requests, and complaints professionally.
• Log guest feedback and communicate within the team.
• Oversee daily operations of the reception and guest service departments.
• Ensure accurate records and reports are maintained.

Skills

Previous experience in reception management at a luxury 4 or 5-star hotel

Proficiency in reception and reservation systems (HART)

Strong leadership qualities

Ability to perform well under pressure

Excellent communication skills

Highly effective in handling complaints

Job description

Role: Reception Manager
Location: Hertford
Salary / Rate of pay: 31,475 per annum

Are you a hospitality superstar with a passion for creating unforgettable guest experiences? If so, we at Platinum Recruitment are working with a luxury client located in the heart of beautiful Hertfordshire who are seeking a dynamic and enthusiastic Reception Manager to join their team.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including:

• 29 days holiday (Increases with length of service after 12 months)
• 50% discount on F&B across all properties in the group
• Huge discounts on accommodation across all properties in the group
• Recognition and rewards scheme
• Cycle to work scheme
• PERKZ discount scheme

Package

Salary: 31,475 per annum

Why choose our Client based in Hertford?

This is your opportunity to demonstrate your expertise and join a prestigious hotel that fosters a supportive and collaborative working environment for all team members!

Reception Manager Responsibilities:

• Ensure profiles of guests are updated so we can create memorable experiences on return visits.
• Handling guest inquiries, requests, and complaints with professionalism and efficiency.
• Log any guest comments or feedback and effectively communicate within the team.
• Overseeing the daily operations of the reception and guest service departments, ensuring exceptional service standards are consistently met.
• Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day's banking.
• Maintain accurate records and reports.

Desired qualifications & skills:

• Previous experience in reception management at a luxury 4 or 5-star hotel.
• Proficiency in reception and reservation systems (HART) is advantageous.
• Strong leadership qualities.
• Ability to perform well under pressure.
• Excellent communication skills.
• Highly effective in handling complaints.

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team!

Consultant: Helen Davies
Job Number: (phone number removed) / INDFOHF&B
Job Role: Reception Manager
Location: Hertford

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.