Reception Manager

COREcruitment Ltd; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

COREcruitment Ltd is seeking a Service Excellence Manager for an award-winning hospitality client in London. You’ll lead front-of-house, set service standards and be visible on the floor, driving exceptional guest experiences.

You’ll coach and motivate the team, nurture strong relationships across the business, and bring fresh ideas to raise the operation to new heights. This is a hands-on, collaborative leadership role that rewards creativity and a passion for service.

Qualifications

• Leadership experience in hospitality or service-led environments.
• Hands-on leader who rolls up sleeves and is visible on the floor.
• Creates memorable guest interactions and inspires teams.

Responsibilities

• Leading from the front and setting the standard for exceptional service.
• Coaching, developing and motivating the front-of-house team.
• Creating memorable experiences for guests, clients and colleagues.
• Building strong relationships across the business.
• Identifying opportunities to improve and enhance the service.
• Bringing new ideas, creativity and innovation to the workplace experience.
• Maintaining high standards while creating a positive and engaging team culture.
• Being hands-on and getting stuck in when the operation needs you.

Skills

Leadership

Guest experience

Hospitality

Hands-on

Innovation

Job description

Are you a hands-on hospitality leader who loves creating exceptional guest experiences?

We’re working with an award-winning hospitality provider, and they’re looking for a Service Excellence Manager to lead one of their biggest clients front-of-house team.

This is a role where you’ll genuinely lead from the front. They’re looking for someone who is happy to roll up their sleeves, get stuck in with the team and be visible on the floor, not someone who wants to manage from behind a desk.

You’ll be responsible for setting the service standard, inspiring your team and making sure every guest interaction feels polished, personal and memorable.

Innovation is a big part of the role too.

They want someone who is constantly thinking about “what could we do better?”, spotting opportunities to enhance the guest experience, introducing new ideas and finding creative ways to make an already high-performing operation even better.

What’s on offer:

• Award-winning hospitality environment
• Opportunities for development and progression
• The freedom and support to bring your ideas to life

You’ll be responsible for:

• Leading from the front and setting the standard for exceptional service
• Coaching, developing and motivating the front-of-house team
• Creating memorable experiences for guests, clients and colleagues
• Building strong relationships across the business
• Identifying opportunities to improve and enhance the service
• Bringing new ideas, creativity and innovation to the workplace experience
• Maintaining high standards while creating a positive and engaging team culture
• Being hands-on and getting stuck in when the operation needs you

We’re looking for someone who:

• Has leadership experience within hospitality, guest experience, luxury, workplace or another service-led environment
• Is genuinely passionate about delivering exceptional service
• Is hands-on and happy to roll up their sleeves
• Naturally leads by example
• Is innovative and always looking for ways to improve
• Has excellent attention to detail and can anticipate what guests need
• Can inspire and energise a team
• Is confident working in a highly visible, fast-paced environment