Reception Manager

Harbour Hotels; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join Harbour Hotels as a Reception Manager and be a part of a prestigious hotel brand renowned for exceptional hospitality. In this crucial role, you will lead customer service efforts and manage Front Office operations, ensuring a vibrant and enjoyable experience for guests and team members alike. The position offers excellent career progression opportunities and a competitive salary in a supportive work environment.

Benefits

Excellent progression opportunities within the Harbour Hotels Group

Competitive salary across all roles

Unique on-the-job training and development

Hotel stay and Food and Beverage discounts

Meals included whilst on duty

Qualifications

• Minimum of 3 years’ Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA.

Responsibilities

• Ensure every guest receives high-quality customer service.
• Handle complaints and feedback effectively.
• Oversee all aspects of Front Office operations.

Skills

Customer Service

Complaint Handling

Effective Communication

Motivation of People

Tools

OPERA

Job description

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Who we are…Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
•Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty