Reception Manager

TN United Kingdom; Greater London; On-site; GBP 34,000 - 38,000; Full time

Job summary

An established industry player is seeking a dynamic Reception Manager to enhance guest experiences at a prestigious hotel. This full-time role offers a competitive salary and the opportunity to lead a dedicated team in delivering exceptional customer service. You will be responsible for all aspects of Front Office operations, ensuring smooth administration and guest satisfaction. With a focus on team training and development, this position promises career progression within a supportive environment. Join a company that values your skills and ambition, and enjoy a range of benefits including discounts and health support.

Benefits

Discounted room rates

25% discount on food and drinks

25% discount on spa treatments

Mental health support

24/7 GP services

Nutrition & fitness advice

Online health checks

Group Life Cover

Incentive schemes

Meals on duty

Qualifications

• Minimum of 2 years’ experience in Front Office management.
• Full knowledge of OPERA system required.

Responsibilities

• Ensure best customer service for every guest.
• Handle complaints and motivate the team effectively.

Skills

Customer Service

Complaint Handling

Team Motivation

Front Office Operations

Administration

Banking

Billing

Revenue Posting

Education

2 years Front Office Management Experience

Tools

OPERA

Job description

Reception Manager, London Borough of Richmond upon Thames

Job Details:

• Client: Harbour Hotels
• Location: London Borough of Richmond upon Thames, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 0011ad601391
• Job Views: 7
• Posted: 24.04.2025
• Expiry Date: 08.06.2025

Job Description

The role: We have a superb opportunity for a Reception Manager to join the team at Harbour Hotel Richmond.

This is a full-time opportunity offering between £34,000 - £38,000 per annum, depending on experience, plus bonus.

As Reception Manager, you will ensure every guest receives the best customer service. You should be an effective communicator, experienced in complaint handling, team motivation, and all aspects of Front Office operations including guest feedback, team training, administration, banking, billing, and revenue posting. A minimum of 2 years’ Front Office management experience and full knowledge of OPERA are required.

About Harbour Hotels

Harbour Hotels are a collection of prestigious hotels across the South, featuring coastal, country, and city properties with diverse restaurant concepts and the HarSPA brand.

Harbour Hotel Richmond, an 18th-century Georgian hotel on Richmond Hill with a spa and restaurant, has been recognized as one of the Top 100 Best British Hotels by The Sunday Times.

Benefits

Discounts:

• Discounted room rates across Harbour Hotels
• 25% discount on food and drinks in our bars and restaurants
• 25% discount on HarSPA and Temple Spa treatments

Health & Wellbeing:

• Mental health and wellbeing support for you and your family
• 24/7 GP services
• Nutrition & fitness advice
• Online health checks
• Group Life Cover

Reward & Recognition:

• Incentive schemes and annual Harbour Heroes awards

Development Opportunities:

• Career progression within Harbour Hotels
• Training and internal promotion opportunities

Additional Perks:

• Meals on duty
• Competitive salary
• Unique uniforms

If you have the skills and ambition to join Harbour Hotels, please apply with an up-to-date CV. Only candidates eligible to work in the UK or with a valid UK work permit/visa will be considered.