Reception Manager

Andrew Brownsword Hotels; Cotswold District; On-site; GBP 30,000 - 35,000; Full time

Job summary

A quality hotel group in the Cotswolds is seeking a Reception Manager to manage reception and night teams. The ideal candidate will have experience in a similar hotel environment, strong management and customer service skills. The position offers competitive pay, benefits including discounts, and opportunities for personal development. Join us to create memorable experiences for our guests.

Benefits

Competitive pay including service charge and tips

Retail and hospitality perks through Perkbox

Discounts on food and beverages

Free meals on duty

Opportunities for personal development

Milestone rewards for long service

Qualifications

• Previous experience managing reception and night teams.
• Ability to train new staff in hotel standards.
• Flexibility in scheduling to accommodate team needs.

Responsibilities

• Manage the reception and night teams.
• Host guests from check-in to check-out.
• Collaborate across departments for smooth operations.

Skills

Experience in a hotel environment

Management skills

Customer service

Job description

Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, offering attentive service and featuring one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars and 3 AA rosettes, it provides a quality hotel environment in a picturesque setting. The hotel is open Tuesday to Saturday, ensuring most employees have Sundays and Mondays off.

Service Charge: We pay our team a monthly service charge, which is pooled and 100% distributed among all team members. This can amount to approximately £250 per month (around £3,000 annually) for full-time staff.

Interested? Send a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply, or use the traditional application method — whichever suits you best!

Join us as a Reception Manager and let your passion and personality shine.

Our culture emphasizes thoughtfulness towards each other and our guests, and we encourage everyone to embody this value.

This role suits someone with experience in a similar hotel environment. As a host to our guests, you'll play a key part in creating memorable experiences.

Key responsibilities include:

• Managing the reception and night teams.
• Ensuring stationeries are stocked by managing orders via Procure Wizard.
• Training new staff to uphold our standards.
• Participating in the Duty Manager rota alongside Heads of Department.
• Recruiting new talent when team members leave.
• Hosting guests from check-in to check-out, including reservations and local recommendations.
• Collaborating across departments to ensure smooth operations.

We value work/life balance and aim to be flexible with rotas, expecting the same flexibility from our team.

Our perks include:

• Competitive pay, including service charge and tips.
• Retail and hospitality perks through Perkbox.
• Discounts of 25% on food and beverages across our hotels, plus staff rates of £25 B&B per person, with special rates for friends and family.
• An Employee Assistance Programme offering confidential support.
• Free meals on duty.
• Opportunities for personal development and internal promotions, with pathways to senior roles including General Manager.
• Milestone rewards such as champagne, afternoon tea, dinner, and special gifts for long service anniversaries.

About our family of hotels

We operate a collection of unique hotels, each with its own character, from Gidleigh Park in Devon to Amberley Castle and Abode Manchester. Our focus is on quality, inclusion, and memorable experiences. Learn more at www.brownswordhotels.co.uk.

If you're eager to learn and share your wisdom, get in touch!

Send a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply, or use the traditional application method — whichever suits you best!