Reception Manager

Wiltons; City of Westminster; On-site; GBP 45,000 - 48,000; Full time

Job summary

A renowned British dining establishment in Westminster is seeking an experienced Reception Manager to lead the Front of House team. The ideal candidate should have strong hospitality experience, exceptional customer service, and management skills. This full-time role offers a competitive salary of £45,000 to £47,500 per year, alongside attractive benefits including career development opportunities and a 50% discount at all venues in the group.

Benefits

28 days holidays including bank holidays

Training & development opportunities

50% discount in group restaurants

Company pension scheme

Annual staff party

Qualifications

• Previous experience as a Reception Manager in a similar establishment.
• Hospitality experience necessary.
• Motivation, commitment, success-oriented with a ‘can do’ attitude.
• Right to work in the UK is a requirement.

Responsibilities

• Manage the Front of House team.
• Deliver exceptional customer experience to guests.
• Supervise staff, ensuring high standards of service.

Skills

Exceptional customer service skills

Management & leadership skills

Excellent communication skills

Organisational skills

Calm under pressure

Motivation and commitment

Passionate about hospitality

Ability to build relationships

Tools

Sevenrooms

TISSL/Horizon

Job description

An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Wiltons on Jermyn Street, Green Park.

Why join the Wiltons team?

• Offering approx £18 to £19 per hour or £45,000 to £47,500 per year plus yearly bonus
• Approx. 45 hours a week Monday to Saturday with 2 days off per week
• The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (inc. bank holidays) + additional days given for years of service
• Training & development opportunities including company funded courses
• Career progression planning with platform ‘Flow Hospitality’
• Growth opportunities within both restaurants in the company
• 50% discount in each restaurant within the group (Franco’s and Wiltons)
• Company sickness pay
• Company pension scheme
• Uniforms allowance
• Dry cleaning
• Delicious meals whilst on duty
• Recommend a friend Scheme
• Annual staff party

Who are we?

Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.

The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays.

What can you bring to the team?

• Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service
• Hospitality experience necessary
• Sevenrooms & TISSL/Horizon experience would be beneficial
• Exceptional customer service skills
• Management & leadership skills
• Excellent communication, organisational skills & telephone manner
• Calm under pressure
• Real pride & passion for what you do, with the ability to build long term relationships with our regular guests
• Motivation, commitment, success orientated with a ‘can do’ attitude
• Knowledge and diversity from previous roles to the team
• Enthusiasm, drive & desire to learn

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.