Reception Manager

Mortimer House; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury member-focused venue in London is seeking a Reception Manager to ensure a welcoming experience for all members and guests. Key responsibilities include managing the reception team, ensuring smooth operations, and delivering excellent customer service. The ideal candidate will have previous experience in a similar role and strong interpersonal skills. This position offers various benefits including a refer-a-friend scheme and discounts on onsite food and beverages.

Benefits

£450 Gross Refer-a-friend scheme

50% discount on F&B onsite

Reward and discounts platform

SmartTech and CycleToWork schemes

Access to delicious on shift meals

Qualifications

• Previous experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Ability to work effectively in a team and under pressure.
• Positive attitude and willingness to exceed customer expectations.

Responsibilities

• Ensure a hospitable service and all guests are welcomed.
• Be the ambassador for all member services and activities.
• Ensure all checklists are completed by the reception team.
• Manage stock, ordering, and invoicing of consumables.
• Coach and support the reception team to success.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Teamwork

Customer service

Job description

Overview

The role of the Reception Manager is to ensure a welcoming and memorable experience at Mortimer House for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.

Responsibilities

• Operations: Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
• Be the ambassador of knowledge on all member services and activities across Mortimer House.
• Ensure all checklists are completed by Reception team and signed off, daily, weekly, and monthly.
• Ensure the reception desk is clutter free and an engaging space to welcome people.
• Be the point of contact for all external contractors, logging arrival and departure times.
• Ensure the Function sheets are distributed by the events team to the specific departments.
• Managing stock, ordering, and invoicing of all reception and member areas consumables.
• Carry out any other duties that may be required by the General Manager.
• People: Ensure all SOPs are updated, communicated, and understood by the reception team.
• Create the reception rotas while proactively managing the holiday calendar.
• Coach and support the reception team to success.
• Champion the employee milestones of the reception team, including first 90 days, performance reviews, and anniversaries.
• Collaboration with Other Departments: Build a strong relationship with the F&B Managers and HODs to allow support in administration.
• Communicate professionally to relevant HODs where any queries, complaints or bookings occur.
• Liaise with Marketing on member programming collateral.
• Collaborate with Membership on all member CRM.
• Financial: Manage the labour costs for the reception team.
• Manage the consumable costs for the reception and member areas.
• Manage marketing publications around the House, ensuring only signed off publications are present and charged for.

Qualifications

• Previous experience in a similar role
• Excellent communication and interpersonal skills
• Strong attention to detail and multitasking abilities
• Ability to work effectively in a team and under pressure
• Positive attitude and willingness to go the extra mile to exceed customer expectations

Benefits

• £450 Gross Refer-a-friend scheme (unlimited referrals!)
• 50% discount on F&B onsite
• Reward and discounts platform
• SmartTech and CycleToWork schemes
• Access to delicious on shift meals

• Please note that we do not have a Skilled Worker Sponsor License.

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