Reception Manager

Hotel Du Vin; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier hospitality group is seeking a Reception Manager for their Wimbledon location. This role requires leadership in front desk operations, ensuring exceptional guest experiences, and managing team dynamics. The ideal candidate thrives in high-pressure environments and possesses a passion for hospitality. Competitive annual salary with various staff benefits included.

Benefits

Discounted staff room rates

Comprehensive healthcare cash plans

Fully funded apprenticeship programs

Employee Assistance Programme

Bonus plan based on KPIs

Qualifications

• Experience in hospitality management preferred.
• Ability to lead a team and maintain high service standards.
• Strong interpersonal skills to interact with diverse guests.

Responsibilities

• Manage front desk operations and supervise staff.
• Ensure guests receive exceptional service.
• Handle guest inquiries and resolve issues promptly.

Skills

High standards of service

Team leadership

Customer engagement

Job description

About the Location

Opened 2014
50 Bedrooms
The Orangery, 75-seater restaurant
5 Private Event Spaces - seating up to 120

Welcome to The Collection Hotels by Hotel du Vin. A 19th century country home that retains the individual character and historic charm created by its many famous tenants over the years, not least the Duke & Duchess of Cannizaro. The distinctive setting has hosted the likes of Lord Tennyson, Oscar Wilde and the Duke of Wellington. Located within the 34 acres of parkland of Cannizaro Park and adjacent to Wimbledon Common, within walking distance of the boutique shopping of Wimbledon Village and the All England Tennis Club.

About the Role

Reception Manager, Hotel Du Vin

Rate of Pay £33,000 Per Year / 45 Hours per week

Type of Contract: Permanent

Location: Wimbledon

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

We create memories that the guest will never forget. This could be the next step for you into a HOD position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards.

Benefits

Interested?? Click Apply Now In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI's
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.