Reception Manager

www.findapprenticeship.service.gov.uk - Jobboard; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality establishment in Edinburgh is seeking a Reception Manager to supervise the Front Office Team. The role involves ensuring exceptional guest experiences and organizing team efforts efficiently. Ideal candidates should possess strong leadership skills and a passion for customer service. Opportunities for personal development and competitive salary offered in this full-time position.

Benefits

£250 to £1000 cash incentives when referring a friend

Long service recognition cash bonus

Meals provided whilst on shift

Sales incentives and rewards

Discounted / Free use of leisure facilities

Free car parking

Opportunities for personal development

Fully funded apprenticeships

Annual holidays inclusive of Bank Holidays

Option to buy additional holiday entitlements

Pension enrolment

Qualifications

• Experience in a front office or hospitality role is preferred.
• Strong leadership and supervisory abilities.
• Excellent communication skills.

Responsibilities

• Supervise the Front Office Team.
• Ensure exceptional guest experiences.
• Organise and delegate business needs efficiently.
• Promote loyalty schemes and maximize occupancy.
• Assist with training and performance management.
• Maintain product knowledge regarding services and pricing.

Skills

Passionate and eager to learn

Positive attitude and guest-focused

Friendly and caring

Team player

Ambitious and hardworking

Good communication and grooming standards

Flexible to work mornings, afternoons/evenings, and weekends

Committed to delivering exceptional customer experiences

Job description

Job Ref:

AM14641

Branch:

Hilton Edinburgh Carlton

Location:

Hilton Edinburgh Carlton, Edinburgh

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

04/08/2025

Closing date:

06/09/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards for your hard work include:

• Meals provided whilst on shift
• Sales incentives and rewards
• Discounted / Free use of leisure facilities – hotel specific
• Free car parking – hotel specific
• Stays in our hotels at discounted prices or free stays as rewards & recognition incentives
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holidays inclusive of Bank Holidays
• Option to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and eager to learn
• Positive attitude and guest-focused
• Friendly and caring
• Team player
• Ambitious and hardworking
• Good communication and grooming standards
• Flexible to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences

Are you ready to take on the Reception Manager role?

Klarent Hospitality is recruiting a Reception Manager

We offer excellent growth opportunities and pride ourselves on rewarding staff for their dedication and service.

Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and growth.

The Role:

• Supervise the Front Office Team
• Ensure team members deliver exceptional guest experiences from check-in to check-out
• Create memorable first impressions for all hotel users
• Assist in evaluating service levels and customer satisfaction
• Organise, delegate, and address business needs efficiently
• Promote the hotel’s loyalty scheme and maximize room occupancy at optimal rates
• Implement up-selling techniques for hotel services and facilities
• Support departmental objectives, work schedules, budgets, policies, and procedures
• Monitor team appearance, standards, and performance
• Assist with training, performance management, coaching, and development
• Maintain product knowledge regarding services and pricing

Located overlooking the Royal Mile, this modern hotel is a 3-minute walk from Edinburgh Waverley station and a 9-minute walk from Edinburgh Castle. It features contemporary rooms with workstations, TVs, minifridges, and free WiFi. Some rooms offer views of Arthur's Seat. Amenities include a grill restaurant, a stylish bar, a fitness room, and 7 meeting spaces, including a ballroom with city views and seating for up to 300.