Reception Manager

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in Edinburgh is seeking a Reception Manager to supervise the Front Office Team and ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to customer service. This role offers benefits such as discounted hotel stays and opportunities for personal development.

Benefits

Cash incentives for referrals

Discounted hotel stays

Pension enrollment

Free parking

Meals during shifts

Qualifications

• Passionate and eager to learn.
• Enjoys teamwork and has a friendly nature.
• Ambitious and hardworking with good grooming standards.

Responsibilities

• Assist in supervising the Front Office Team as the Reception Manager.
• Ensure team members are prepared to deliver exceptional guest experiences.
• Manage first impressions for all hotel users.
• Support the Front Office Manager in evaluating service levels.
• Monitor team performance and conduct training.

Skills

Positive attitude

Good communication

Teamwork

Customer service focus

Ability to work flexible hours

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Would you like to work for a company that offers you:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C's apply
• Long service recognition, cash bonuses, and free overnight hotel stays for service from 2 years and up

Benefits when you join us:

• Meals provided during shifts
• Sales incentives and rewards for initiatives
• Discounted or free use of leisure facilities (hotel specific)
• Free parking (hotel specific)
• Discounted stays in our hotels, including free stays as rewards and recognition
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual leave including Bank Holidays, with options to purchase additional days
• Pension enrollment

Does this sound like you?

• Passionate and eager to learn
• Positive attitude that makes guests smile
• Friendly and caring nature
• Enjoys teamwork
• Ambitious and hardworking
• Good communication and grooming standards
• Able to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences

About the role:

• Assist in supervising the Front Office Team as the Reception Manager
• Ensure team members are prepared to deliver exceptional guest experiences from check-in to check-out
• Manage first impressions for all hotel users
• Support the Front Office Manager in evaluating service levels and customer satisfaction
• Organize, delegate, and address business needs effectively
• Promote the hotel’s loyalty scheme and maximize room occupancy at optimal rates
• Implement up-selling techniques for hotel services and facilities
• Assist with departmental objectives, work schedules, budgets, policies, and procedures
• Monitor team performance, standards, appearance, and conduct training, coaching, and development
• Be product knowledgeable, familiar with services and pricing