Reception Manager

Malmaison Belfast; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Cheltenham is seeking a Reception Manager to deliver exceptional guest service. You will lead your team in creating unforgettable experiences and oversee the hotel reception. Ideal candidates will have relevant experience and familiarity with the Opera reservations system. This position offers a competitive salary and opportunities for growth within the organization.

Benefits

Competitive Salary

Opportunities for internal development

Employee perks and benefits

Qualifications

• Experience working in a hotel reception.
• Ideally experienced with Opera reservations system.
• Ability to manage a small team.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure high standards of service are maintained.
• Manage a team and some Duty Manager responsibilities.

Tools

Opera Reservations System

Job description

Reception Manager

Competitive Salary, 40 Hours Per Week

Permanent Contract: Permanent

Location: Cheltenham

Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love Food, Wine, and Cocktails - almost as much as you do!

As Reception Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything has gone above and beyond before they leave.

You will have experience working in a hotel reception and ideally with the reservations system Opera. You will be managing a small team within the property and assuming some Duty Manager responsibilities throughout your week.

We create memories that guests will never forget. This could be the next step for you into a Senior Head of Department position within Malmaison. We actively encourage internal development and progression — Onwards and Upwards.