Reception Manager

TN United Kingdom; Cambourne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a dedicated Receptionist to join their team at a prestigious hotel in Cambourne. This role is vital in ensuring guests receive exceptional service from the moment they arrive. You will manage room allocations, advise on rates and packages, and address guest concerns to enhance their experience. With a commitment to quality and standards, this position offers a chance to contribute to a welcoming environment in a well-regarded hotel. If you have a passion for hospitality and a knack for customer service, this opportunity is perfect for you.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Access to Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Previous experience in front office or reception roles.
• Strong customer service and conflict resolution skills.

Responsibilities

• Provide outstanding service as the first point of contact for guests.
• Handle guest issues and maximize revenue through effective communication.

Skills

Outstanding customer service skills

Conflict resolution skills

People management experience

Quality & standards driven

Education

Experience in front office or reception

Job description

Social network you want to login/join with:

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest's stay, reviewing room allocation, advising on rates, packages and promotions, handling guest issues and complaints, and maximizing revenue.

Is this the role for me?

Previous experience within a front office, reception, or front of house position, or equivalent.
People management experience.
Quality & standards driven.
Outstanding customer service skills.
Conflict resolution skills.

Curious to find out more?

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge, and is a 4-star, 120-bedroom property. Our hotel features The Bridge restaurant and the Lounge bar, offering afternoon tea, private dining, and meeting and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.