Reception Manager

www.findapprenticeship.service.gov.uk - Jobboard; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality establishment in Brighton is seeking a dedicated Reception Manager to lead a team and be the welcoming face of their hotel. The role includes greeting guests, providing exceptional service, managing team training, and ensuring staff levels meet demand. Ideal candidates will have strong communication skills, a solid work ethic, and the ability to adapt to changing situations. Competitive salary and various benefits are offered, including health plans and career progression opportunities.

Benefits

Competitive salary, negotiable based on experience

Wagestream - access up to 40% of wages

28 days annual leave (33 after 5 years)

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Qualifications

• Supervisory experience in a hotel, bar or restaurant is ideal.
• Strong work ethic and personality are critical.
• Dedicated and motivated to adapt to changing circumstances.

Responsibilities

• greet guests with a welcoming smile.
• Provide outstanding hospitality on reception and in dining services.
• Recruit, train, and develop the team.
• Manage rotas to meet business needs and budgets.
• Inform guests about hotel facilities and upsell services.
• Offer local area advice and assistance.
• Ensure guests have a warm experience encouraging return visits.

Skills

Strong communication skills

Calm under pressure

Team leadership

Customer service orientation

Adaptability

Job description

We’re looking for someone who can bring together a diverse team.

As Reception Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception and F&B creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Your day to day;

• Greeting every one of our guests with a welcoming smile
• Providing the highest level of hospitality when working on reception or in our restaurant and bar
• You will recruit, train and develop your team.
• Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
• Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
• Informing the guests of the local amenities, offering advice and assistance when necessary
• Giving our guests the warmest hospitality and ensuring they want to return!

Who are we looking for?

Someone who is dedicated, motivated and able to adapt to changing circumstances. As Reception Manager, you will be leading a dynamic team in a fast paced and expanding business.

You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment