Reception Manager

Resident Hotels Limited; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality company in the UK is seeking a Reception Manager to lead the reception team and ensure excellent guest service. The ideal candidate will have strong leadership skills and a passion for hospitality. This role promises career development through training and various employee benefits, including bonus incentives and wellness support. We encourage applications from diverse backgrounds, particularly from individuals looking to build a career in hospitality.

Benefits

Bonus incentives

Learning & Development Programme

Employee Assistance Programme

Discounted hotel rates

Cycle to work scheme

Pension scheme contributions

Life Assurance

Milestone rewards

Qualifications

• Proven track record of achieving results through your team.
• Passion for guests and team development.
• Interest in hospitality career.

Responsibilities

• Deliver a seamless reception experience for every guest.
• Handle queries related to your department.
• Nurture and develop your team's performance through support.

Skills

Leadership skills

Guest service orientation

Team motivation

Communication skills

Job description

Four Points Flex by Sheraton offers warm hospitality and great value in the heart of vibrant cities and is looking for the right person to join the team in the centre of bustling Edinburgh.

At Four Points Flex by Sheraton Edinburgh, we aim to contribute positively to the local area and environment, enhancing the lives of our team members and guests.

Our hotel is centrally located, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, making us the perfect stay for concerts, conferences, or cultural events.

We recognize that our team members’ thoughtfulness and friendly hospitality are key to our success and reputation. Therefore, our teams are always our top priority.

We are proud to be an accredited Living Wage Employer, ensuring that every team member earns a real Living Wage, based on the actual cost of living. Over 9,000 organizations voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As our next Reception Manager:

• You will demonstrate excellent leadership skills and a proven track record of achieving results through your team.
• You will deliver a seamless reception experience for every guest and handle any queries that arise, related to your department or not.
• A passion for your guests and team is essential, along with a genuine interest in nurturing and developing your team’s performance through motivation, training, and support.

We are seeking individuals with a genuine interest in building a career in hospitality to join our growing business and contribute to our shared success.

Why work for us as a Reception Manager?

We prioritize our team members’ engagement, motivation, and happiness. We place a strong emphasis on wellbeing and career development, offering a range of benefits including:

• Bonus incentives
• Access to our comprehensive Learning & Development Programme, including online and in-person training
• Support through our Stress Matters programme, promoting financial, physical, and mental wellbeing
• Discounted rates at our hotels for staff, friends, and family
• Employee Assistance Programme available whenever needed
• Free membership to Perkbox for discounts and freebies
• Enhanced sick pay
• Milestone rewards for work anniversaries, including additional holidays and bonuses
• Access to our Online Community for celebrating successes and staying informed
• Referral bonus of £100 for bringing a friend into the team
• Cycle to work scheme
• Life Assurance
• Pension scheme contributions
• One-night stay for all new team members
• And many more...

We welcome applications from people of all backgrounds and experiences. Even if you do not meet every single requirement, we encourage you to apply.

If you are enthusiastic, friendly, eager to learn, and interested in a hospitality career, please send us your CV – we look forward to hearing from you!

Please note: Only candidates residing in the UK with the legal right to work in the UK should apply.