Reception Manager

The Nici; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxurious hotel in Bournemouth is seeking a Reception Manager to oversee front desk operations. The ideal candidate will lead the reception team, ensure excellent guest experiences, and manage operations effectively. Applicants should have strong leadership and customer service skills, along with experience in a similar role. Competitive salary and various benefits provided.

Benefits

Excellent progression opportunities

Competitive salary

Meals included whilst on duty

Hotel stay and Food and Beverage discounts

Qualifications

• Proven experience in reception management or a similar supervisory role.
• Strong leadership and customer service abilities.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise and lead the reception team.
• Manage daily front desk operations including check-ins and guest inquiries.
• Handle guest complaints and feedback professionally.

Skills

Leadership

Communication

Customer service

Multitasking

Organizational skills

Tools

Front desk software

Reservation systems

Job description

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Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!

Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades includingThe Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.

Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.

Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.

The role

The Reception Manager will oversee the front desk operations to ensure exceptional guest and visitor experiences. This role involves managing the reception team, coordinating with other departments, and maintaining smooth, professional service delivery at all times.

Key Responsibilities

Supervise and lead the reception team, providing guidance, training, and support

Ensure a warm, welcoming, and efficient reception experience for all guests and visitors

Manage the daily front desk operations, including check-ins, check-outs, and guest inquiries

Coordinate with housekeeping, maintenance, and other departments to resolve issues promptly

Handle guest complaints and feedback professionally to ensure satisfaction

Maintain reception area appearance, ensuring it is clean and organized

Oversee reservations, appointment scheduling, and visitor registration processes

Prepare and manage shift schedules to ensure adequate front desk coverage

Monitor and report on reception performance metrics and customer feedback

Implement and uphold health, safety, and security standards at the front desk

Manage administrative tasks such as record-keeping, billing, and reporting

Requirements

Proven experience in reception management or a similar supervisory role

Excellent leadership, communication, and customer service skills

Strong organizational and multitasking abilities

Proficiency in front desk software and reservation systems

Ability to handle stressful situations calmly and efficiently

Professional appearance and demeanor

Flexibility to work various shifts, including weekends and holidays

Knowledge of health and safety regulations related to front office operations

What’s in it for you….

What’s in it for you….

At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Meals included whilst on duty

If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you1