Reception Manager

The Ivy Collection; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious restaurant chain in Bath is seeking an experienced Reception Manager to lead the reception team. You will ensure a warm welcome for guests and manage bookings efficiently. Required skills include excellent English proficiency, a friendly demeanor, and at least 2 years of management experience. Join a dynamic team and help create unforgettable dining experiences.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Extra holiday allowance

Birthday day off

Qualifications

• 2 years + experience in a reception management position.
• Ability to work under pressure during peak service times.
• Strong enthusiasm to provide outstanding guest experiences.

Responsibilities

• Manage the reception team and ensure high service standards.
• Allocate tables and manage bookings effectively.
• Create a warm and welcoming first impression for guests.

Skills

Excellent English language skills

Solution-driven

Exceptional service

Friendly and professional demeanor

Team management

Job description

Overview

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We\'re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK\'s most-loved restaurant brands.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.