Reception Helpdesk Assistant

Durham University; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent university in England is seeking Reception Helpdesk Assistants to provide a professional and friendly welcome to students, staff, and visitors. You will handle telephone queries, manage room bookings, and assist with check-ins. This role is essential for maintaining smooth day-to-day operations in the college. Applicants should be communicative and ready to assist with various information requests. Competitive salary and supportive environment offered.

Responsibilities

• Answer telephone queries
• Receive and issue post
• Make and amend room bookings
• Help with check in and out for students and conference guests
• Provide assistance, directions and information

Job description

Overview

The Role

Reception Helpdesk Assistants act as the first point of contact for students, staff, and visitors in colleges providing a highly responsive service to customers as well as a professional and friendly welcome service. Reception is at the heart of a college's day to day activities and Reception Helpdesk Assistants answer telephone queries, receive and issue post, make and amend room bookings, help with check in and out for students and conference guests, as well as providing assistant, directions and information.

Responsibilities

• Answer telephone queries
• Receive and issue post
• Make and amend room bookings
• Help with check in and out for students and conference guests
• Provide assistance, directions and information

How to Apply

We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, the Systems and Administration Team would be happy to speak to you: .