Reception Helpdesk Assistant

Medirest Signature; North East; On-site; GBP 23,000 - 25,000; Part time

Job summary

A healthcare service provider is seeking a part-time Reception Helpdesk Assistant to offer essential reception services and administrative support at the front desk. The role includes welcoming various stakeholders, providing assistance and information, while working onsite. Candidates should possess strong communication skills and be prepared to work a variety of hours, including evenings and weekends.

Qualifications

• Strong communication and interpersonal skills.
• Ability to provide excellent customer service.
• Organizational and administrative skills.

Responsibilities

• Provide reception services at the front desk.
• Welcome staff, visitors, students, and building users.
• Assist with directions and information.

Job description

Job Title: Reception Helpdesk Assistant

Department: Estates and Facilities Directorate

Accommodation and Commercial Services

Grade: Grade 3

Salary range: £23,751 - £24,570 (pro rata)

Working arrangements: Permanent

Part-time: 22.5 hours per week, 3 days out of 7

Note: There may be a requirement to work evenings and weekends, as business demands.

Workplace: Onsite only

Closing date: 25th August 2025

The Role and Department

As a Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration at the front desk. This includes welcoming staff, visitors, students, and building users, providing assistance, directions, and information.

The Estates and Facilities Directorate provides essential services to Durham University, managing, maintaining, and developing the infrastructure and building fabric of the campuses.

Further information about the role and responsibilities can be found at the bottom of this job description.