Reception / Concierge - Front Of House – Melbourne Cbd (Full Time)

Join a team where Ambition, Trust, Curiosity, Individuality, and Purpose thrive.

Reception / Concierge - Front of House – Melbourne CBD (Full Time)

Do you enjoy making people feel welcomed, valued, engaged, and empowered?

We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in Melbourne CBD.

You will add value to our Front of House team by delivering outstanding customer service, thriving on making someone's day better. You will welcome tenants with a big smile, assist them as needed, and engage naturally at all levels.

As the First Contact for our clients, your key responsibilities include:

• Providing an engaging, on-brand welcome and farewell to staff, clients, and contractors.
• Ensuring reception areas, guest lounges, and meeting rooms are well-presented and clean.
• Collaborating with security teams to ensure safety.
• Managing the upkeep and bookings of meeting rooms throughout the day.
• Assisting with uploading information to tenant portals.
• Supporting administrative duties such as mailroom, postage, and reports as per tenant requests.

What we offer

Our people are at the core of our business. As a First Contact employee, you'll receive various benefits to support your career and personal development:

• Work-life balance with a Monday to Friday schedule, shifts between 7am – 7pm, and 8-hour shifts.
• Weekends and public holidays off, paid.
• An entrepreneurial and inclusive work culture.

Additional Benefits

• Paid training and development opportunities to help you grow.
• A rewards program offering vouchers for various retailers.
• Corporate wardrobe and dry-cleaning services, eliminating worries about attire.
• Opportunities for career progression within First Contact.
• Working in some of the city’s most prestigious and newest buildings.

Bring to the table

• Experience in five-star hotels or high-end hospitality environments.
• Experience servicing VIP and executive-level guests professionally.
• Ability to work independently, self-motivated and driven.
• Attentiveness to anticipate client needs.
• Ability to create lasting impressions and build meaningful relationships.
• Discretion, confidentiality, and trustworthiness.
• Immaculate presentation and grooming standards.

About us

A business focused on others.

First Contact is Australia's leading Corporate Concierge and Workplace Services provider, committed to five-star customer service. We work with premium companies across sectors like banking, finance, and telecommunications, delivering exceptional customer service.

Join our entrepreneurial, inclusive culture where we succeed together, embracing diversity and supporting individual needs. We are committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability.

Apply Now

• For more details and key selection criteria, refer to the position description.
• To apply, click ‘Apply Now’ and submit your resume and cover letter highlighting your skills and experience.