Reception & Café Assistant - Part Time - Malvern Splash Leisure Complex

Freedom Leisure; Malvern; On-site; GBP 18,000 - 23,000; Full time

Job summary

Freedom Leisure is seeking an enthusiastic Reception & Café Assistant to enhance customer experiences in Malvern. In this role, you will provide excellent service at reception and in our café, welcoming visitors and managing bookings. Ideal candidates are passionate about customer service and able to thrive in a busy environment. We provide training and a comprehensive benefits package, including discounts and career progression opportunities.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Qualifications

• Passion for delivering outstanding customer service.
• Comfortable using till systems and handling payments.
• Proactive team player.

Responsibilities

• Welcome all visitors with a smile and handle enquiries.
• Prepare and serve drinks and snacks in the café.
• Support teamwork and operational activities within the centre.

Skills

Customer Service

Team Player

Multitasking

Job description

Job Description: Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools, but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission: Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We deliver amazing customer service with a smile every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started—we'll give you all the training and support you need. With over 130 centres across England and Wales, there's plenty of room to grow. Many of our team members have built rewarding careers doing what they love, helping customers daily and making people feel good—one smile at a time. We're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place. This is where you matter.

About the Role

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you'll be the first point of contact for our customers—providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

1. Customer Service & Reception
   • Welcome all visitors with a smile in a friendly and professional manner.
   • Handle enquiries, bookings, and memberships face-to-face, online, and by phone.
   • Accurately operate booking, till, and membership systems.
   • Provide up-to-date information on centre facilities, classes, and promotions.
   • Maintain a tidy, inviting reception area and ensure high standards of presentation.
2. Café & Retail Service
   • Prepare and serve hot and cold drinks, including barista-style coffee.
   • Offer a range of light snacks and pre-packaged food items.
   • Ensure compliance with food hygiene and health & safety standards.
   • Replenish café stock and vending machines as required.
   • Keep café spaces clean, well-organised, and customer friendly.
3. Teamwork & Operational Support
   • Work as part of a collaborative, multi-skilled team.
   • Support the delivery of events and activities within the centre.
   • Follow Freedom Leisure's policies on safeguarding, health & safety, and customer care.
   • Participate in relevant training and ongoing professional development.

Benefits

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind, including:

• My Staff Shop, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities, and daily spending.
• Discounted Staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme—24/7 confidential counselling.
• Company pension.
• Various insurance and savings schemes.
• Financial advice.
• Cycle-to-work and Car Leasing schemes (for salaried staff, depending on earnings).
• Fully funded training and career progression opportunities.

Ideal candidates will be passionate about delivering outstanding customer service, comfortable using till systems and handling payments, and proactive team players. Barista experience is desirable but not essential, as training can be provided. Ability to multitask and stay calm in busy environments is important. Previous experience in leisure, fitness, hospitality, or retail customer service is a plus.