Reception & Café Assistant - Full Time - Crowborough Leisure Centre

Freedom Leisure; Crowborough; Sur place; GBP 15 000 - 25 000; Plein temps

Avantages offerts par ce poste

Company pension

Cycle-to-work scheme

Staff membership discounts

Employee Assistance Programme

Financial advice

Annual leave entitlement

Résumé du poste

Freedom Leisure is seeking a friendly Reception & Café Assistant to join our front-of-house team. You’ll be the first point of contact for customers, delivering warm welcomes at reception and serving in the café with a smile.

This role focuses on front-of-house service, till operation, bookings, and customer care across a 37-hour week on a rota basis. Training is provided and benefits include a pension and staff discounts.

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.

Responsabilités

• Welcome visitors in a friendly, professional manner.
• Handle enquiries, bookings and memberships in person, online and by phone.
• Operate booking, till and membership systems accurately and efficiently.
• Provide up-to-date information on facilities, classes and promotions.
• Maintain a tidy, inviting reception area and high presentation standards.
• Prepare and serve drinks and light snacks in the café; ensure food hygiene.

Connaissances

Customer service

Cash handling

Barista experience

Multitasking

Outils

Till systems

Description du poste

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.

You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good – one smile at a time

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

This is your place, this is where you matter.

About The Role

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front-of-house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well‑organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Hours

Hours: 37 hours per week, Monday - Sunday (rota basis)

Requirements

We’re looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer‑facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax‑efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e‑vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 16th October 2026

Salary: up to £24,519 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.