Reception & Cafe Assistant - Barista Training Included

Freedom Leisure; Dibden; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

My Staff Shop benefits

Fully funded training and development

Insurance and savings schemes

Job summary

Freedom Leisure is seeking a Reception & Café Assistant to welcome visitors and deliver excellent service across reception and café areas. You will handle bookings, payments, and provide information on activities while maintaining a welcoming atmosphere.

The role involves barista-style drink preparation, snacks, and a range of duties to support events and daily operations. Training is provided, with a friendly, customer-focused team in a busy leisure setting.

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.
• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista-style coffee.
• Offer a range of light snacks and pre-packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well-organised and customer friendly.
• Work as part of a collaborative, multi-skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Skills

Customer service

Till systems

Cash handling

Barista experience

Multitasking

Team player

Flexible

Reliable

Job description

Freedom Leisure is seeking a Reception & Café Assistant to welcome visitors and deliver excellent service across reception and café areas. You will handle bookings, payments, and provide information on activities while maintaining a welcoming atmosphere.

The role involves barista-style drink preparation, snacks, and a range of duties to support events and daily operations. Training is provided, with a friendly, customer-focused team in a busy leisure setting.