Reception Assistant Manager

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading hotel and resort seeks a Reception Assistant Manager to oversee a dynamic reception team ensuring exceptional guest experiences. With a commitment to staff wellbeing and development, this role offers a competitive salary, extensive benefits, and an opportunity to play a key role in the hotel's continued success and expansion.

Benefits

Discounted gym memberships

Mental health support programs

Access to life assurance and healthcare schemes

Annual awards and recognition programs

Free meals during shifts

Complimentary parking

Employee discounts at resort amenities

Qualifications

• Previous reception experience in a hotel management role.
• Inspirational leadership qualities.
• Passionate about enhancing the guest journey.

Responsibilities

• Supervising and mentoring reception staff.
• Handling guest issues and complaints.
• Managing performance and compliance within the team.

Skills

Leadership

Customer Service

Attention to Detail

Job description

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Client:

The Belfry Hotel & Resort

Location:

Sutton Coldfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6b7f9c9f130b

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The on-target earning potential for this role is a £31560 annual salary, comprising a base salary of £30160 supplemented by an estimated £1500 in gratuities per annum, ensuring a rewarding compensation package.

Reception & Guest Services

The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.

About the role

As Reception Assistant Manager you will be responsible for ensuring the smooth running and high performance of our fantastic reception team.

Your duties will include:

• Supervising, training and mentoring supervisors and receptionists to ensure exceptional guest journey at all times
• Ensuring smooth handling of guest issues and complaints
• Producing rotas according to business levels
• Following up queries where necessary on behalf of receptionists and shift leaders
• Performance management of the front office team, including job appraisals, observations, and identifying training requirements
• Providing excellent service to each and every guest
• Assisting with purchasing and stock control
• Monitoring and reviewing guest feedback
• Assisting Reception Manager with all duties
• Completing Duty Manager shifts
• Assisting in the departmental hiring process

About you

Previous reception experience within a large hotel environment in a management role would be ideal. We are looking for candidates who are:

• Inspirational leaders
• Obsessed with detail
• Passionate about the guest journey
• Approachable and friendly

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.