Reception Apprentice

The Devon Hotel; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Exeter is seeking a Receptionist Apprentice to provide essential administrative support and ensure smooth front-of-house operations. Responsibilities include greeting visitors, managing calls, and handling administrative tasks. Ideal for those looking to develop their career in hospitality. The position offers £8.50 per hour and 30 hours per week.

Benefits

Generous TRONC

Discounts with local companies

Qualifications

• Must be organized and detail-oriented with a positive attitude.
• Enjoy working with people in various situations.

Responsibilities

• Greet and assist visitors and clients professionally.
• Manage incoming and outgoing calls.
• Perform general administrative tasks.

Skills

Communication skills

Customer service

Organizational skills

Adaptability

Tools

Booking systems

Job description

This apprenticeship is run in conjunction with our educational provider HIT training, the program lasts 10 - 12 months and involves no days at college. You will be required to meet deadlines and performance levels as set by the company and educational provider during your employment.

We have 60 accommodation rooms at the hotel. Adaptability is key, as you will need to adjust the way you deal with customers based on the event they are holding.

What will I be doing?

As a Receptionist Apprentice, you'll be the welcoming face and voice of our organisation, providing essential administrative support and ensuring the smooth running of our front-of-house operations. This is a fantastic chance to develop excellent communication, customer service, and organisational skills.

• Greeting and assisting visitors and clients in a professional manner.
• Managing incoming and outgoing calls, directing them to the appropriate person or department.
• Handling mail, deliveries, and couriers.
• Using booking systems for accommodation and our restaurant.
• Performing general administrative tasks such as data entry, filing, and photocopying.
• Maintaining a tidy and presentable reception area.
• Completing coursework to help you gain your qualification.

What are we looking for?

Someone who is organised, detailed with a can do attitude. The role involves dealing with people in their highest and lowest moments, being personable is key! You also need to want to enjoy your time with us!

Hourly rate and hours per week: £8.50 per hour / 30 hours per week, Generous TRONC, discounts with companies both near and far and contracted hours! Oh, and getting to work with a group of people who are focused on being the best at what we do and helping you develop your career in hospitality, if that's what you want to do!