Reception and Operations Host

BaxterStorey; London; On-site; GBP 31,000; Full time

Job summary

A prestigious law firm near Chancery Lane is seeking a Reception and Hospitality Host for a one-year maternity cover. This role is vital for creating an excellent first impression and includes tasks like welcoming guests, event setup, and maintaining hospitality standards. The ideal candidate should possess strong customer service skills and comfort in a dynamic environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour helpline for counselling

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in customer service, preferably in corporate or hotel environment.
• Outgoing, friendly, and passionate about customer service.

Responsibilities

• Meet and greet guests and visitors professionally.
• Handle onsite hospitality and catering responsibilities.
• Proactively manage requests and book meeting rooms.

Skills

Customer Service

Communication

Teamwork

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico has begun the search for a Reception and Hospitality Host (Operations Host) to join our small team on a 1-year maternity cover contract, based at a Law Firm close to Chancery Lane station.

The friendly welcome from our Operations Host sets the first impression for guests and visitors, along with the service they receive in the office. The role includes meet and greet, onsite hospitality, catering, meeting room setup, and IT troubleshooting.

The Operations Host will proactively handle requests, diligently book rooms, and aim to deliver excellent service.

They will handle enquiries from a diverse guest base, answering queries and requests promptly. Effective communication at all levels and building strong relationships with colleagues, clients, and partners is essential.

Shift pattern: 40 hours/week, shifts between 7am and 7pm, with occasional overtime for events.
Salary: £30,350

Qualifications

The ideal candidate will have experience in customer service, preferably in a high-end corporate or hotel environment.

They should be outgoing, friendly, and passionate about customer service, maintaining a professional appearance and clear communication skills both face-to-face and over the phone.

Comfort with manual handling is necessary, as the role involves moving furniture and partitions for room setups.

Additional Information

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour helpline for counselling and information services
• Access to discounts and benefits platform
• Training and development opportunities through our Training Academy