Reception and Appointment Clerk

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large acute healthcare provider in Bristol is seeking a Reception and Appointment Clerk to manage bookings and provide support to patients, particularly those facing cancer treatment. This role requires excellent communication and coordination within a multi-disciplinary team, ensuring smooth operations across two sites. The ideal candidate will be welcoming, organized, and able to handle various inquiries related to patient care.

Responsibilities

• Welcoming patients to the department and ensuring that patient information is correct.
• Liaising with patients, wards, clinical staff, GPs and Trust support staff as necessary.
• Communicating effectively and promptly with patients, visitors, and staff.
• Escalating patient queries and issues to the line manager or relevant clinical staff.
• Providing timely information to visitors and responding to telephone calls.
• Liaising with nursing and medical staff to ensure that planned day unit sessions run smoothly.

Job description

The Reception and Appointment Clerk works in an office-based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires, the Reception and Appointment Clerk will often link in with the other admin teams which include the Treatment Bookings team, Clinic Co-Coordinators, Medical Secretaries, and Nurse Specialist Support Team.

The Reception and Appointment Clerk also provides a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions. Working as part of a multi-disciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in both Haematology and Oncology.

The Reception and Appointment team work across two sites, Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.

Note: Previous applicants need not apply. Sponsorship is unfortunately not available for this role.

Key responsibilities include:

• welcoming patients to the department and ensuring that patient information is correct
• liaising with patients, wards, clinical staff, GPs and Trust support staff as necessary
• communicating effectively and promptly with patients, visitors, and staff
• escalating patient queries and issues to the line manager or relevant clinical staff
• providing timely information to visitors and responding to telephone calls
• liaising with nursing and medical staff to ensure that planned day unit sessions run smoothly

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, committed to delivering excellent care and promoting diversity. We are an equal opportunities employer and are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We are committed to designing our services around the needs of individual patients and those around them. For more information, please refer to the job description document attached to this vacancy.