Reception Administrator - Tieve Tara Medical Practice

NHS; Castleford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Castleford is seeking a dedicated admin support team member. The role involves providing patient-facing services, maintaining the appointment system, and supporting healthcare professionals. Ideal candidates will have GCSEs including Maths and English, and a solid understanding of GDPR and administration procedures. Join a passionate team committed to enhancing healthcare services.

Benefits

Access to NHS Pension

Annual leave on your birthday

Training and Development opportunities

Flexible Working

Employee Assistance and Health and Wellbeing programmes

Qualifications

• Educated to GCSEs standard including Maths and English Language.
• Knowledge of GDPR and the principles of confidentiality.
• Ability to demonstrate understanding of confidentiality.

Responsibilities

• Provide a patient-facing service at reception.
• Maintain and monitor the practice appointments system.
• Process repeat prescriptions and deal with prescription queries.

Skills

Understanding of confidentiality

Knowledge of administration procedures

Customer service skills

Education

GCSEs standard including Maths and English Language

Job description

Exciting opportunity to work in a busy GP practice as part of the established admin team providing day to day reception and admin support for the GPs, Nurses, Pharmacists and other primary care staff to ensure smooth running of the practice and facilitate patients access to appointments and primary care services.

Main duties of the job include providing a patient facing service from reception for all patients whether over the phone or when the patient attends for appointments at the practice. Main duties include maintaining and monitoring the practice appointments system, processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional, processing and distributing incoming (and outgoing) mail, taking messages and passing on information, filing and retrieving paperwork, processing repeat prescriptions and dealing with prescription queries in accordance with practice guidelines, initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers, and providing assistance to practice staff.

About us

BE THE DIFFERENCE IN HEALTHCARE

Join our team. We're looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

• Access to NHS Pension
• Annual leave on your birthday
• Welcome payment for some posts
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings.

Job Responsibilities

For any informal inquiries please contact either Julie M Holgate-Howard - Practice Manager on 01977 628178 or Linda Gummerson - Admin Support Manager on 01977 668455.

Person Specification

Qualifications and Experience Essential:

• Educated to GCSEs standard including Maths and English Language
• GDPR and the principles of confidentiality
• Ability to demonstrate and understanding of confidentiality dealing with complex problems and confidential information
• Knowledge of administration procedures

Desirable:

• OCR Level 2 Diploma in Business Adminstration
• Good understanding and knowledge of General Practice and Primary Care
• Comprehensive use of SystmOne - setting up journals/ledgers and giving staff access to the system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Spectrum Community Health CIC

Address: Tieve Tara Medical Centre, Parkdale, Castleford, WF10 2QT

Employer's website: https://spectrum-cic.org.uk/