Reception Administrator - fw

Glos; Cheltenham; On-site; Full time

Job summary

A leading company in Cheltenham is seeking a Reception Administrator for a full-time role. You'll manage appointments, support clients, and handle administrative tasks in a dynamic environment. Ideal for proactive individuals with strong communication skills. Join a supportive team and make a real impact in daily operations.

Benefits

Consistent Working Hours

Free On-site Parking

Pension Scheme

Supportive Environment

Variety and Challenge

Qualifications

• 2 years of administrative experience.

Responsibilities

• Manage diaries for Audiologists and Wax Removal Specialists.
• Oversee the full client journey from booking to aftercare.
• Perform accurate data entry and maintain records.

Skills

Communication

Organisational Strength

Adaptability

Customer-Focused Mindset

Education

GCSE or equivalent

Job description

Reception Administrator
Cheltenham
Full-time permanent (35 hours per week, Monday to Friday)
£12.36 per hour
What’s In It for You?

• Consistent Working Hours – Monday to Friday, with no weekend shifts
• Free On-site Parking – Convenient and cost-effective
• Pension Scheme – Support for your long-term financial wellbeing
• Supportive Environment – Be part of a close-knit, purpose-driven team that values initiative and care
• Variety and Challenge – Every day offers something different in a dynamic, fast-paced setting

What You’ll Be Doing:
This role plays a key part in keeping day-to-day operations running efficiently, with responsibilities including:

• Appointment Scheduling – Manage the diaries for Audiologists and Wax Removal Specialists
• Client Support – Oversee the full client journey, from initial booking to aftercare
• Communication Handling – Answer and direct phone calls professionally and efficiently
• Data Management – Perform accurate data entry and maintain up-to-date records
• Administrative Tasks – Prepare clinic files, scan and file documents, manage patient notes
• Payment Processing – Handle transactions and ensure accurate billing
• Stock and Repairs – Order supplies and coordinate repair management

What You’ll Need:

• Excellent Communication Skills – Clear, professional, and confident in both verbal and written interactions
• Organisational Strength – Able to manage multiple tasks with attention to detail
• Adaptability – Comfortable working independently and as part of a team in a busy environment
• Customer-Focused Mindset – Willing to go the extra mile to assist and support clients

Preferred Qualifications and Experience:

• 2 years of administrative experience
• GCSE or equivalent education

This is a fast-paced, rewarding role where your contribution will be key to daily operations. If you're proactive, detail-oriented, and thrive in a dynamic environment, this position offers the chance to make a real impact.

Apply to Fran today by sending your CV and a brief cover letter outlining why you’d be a great fit!

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful.