Reception Administrator

NHS; Tees Valley; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare organization in Tees Valley is seeking a friendly reception team member for Martonside Medical Centre. The role includes welcoming patients, making appointments, and managing records. Applicants should possess strong communication skills and a proficiency in Microsoft Office. Experience in a similar environment is preferred. This is a full-time position with competitive pay and benefits.

Qualifications

• Good written and verbal communication skills are required.
• Experience in a GP practice or similar environment is needed.
• Ability to handle confidential information appropriately.

Responsibilities

• Welcome and assist visitors with enquiries.
• Direct patients to the appropriate healthcare professionals.
• Process patient registration and maintain records.
• Handle telephone queries and appointment bookings.
• Ensure all messages are communicated to relevant staff.

Skills

Good organisational skills

Ability to work as part of a team

Effective working relationships

Good communication skills

Courteous telephone manner

Proficient in Microsoft packages

Demonstrable reception skills

Education

NVQ Level 2 in Business Admin (or equivalent)

Tools

Microsoft Word

Microsoft Outlook

Job description

We are looking for a teamplayer to join our friendly reception team at Martonside Medical Centre. We are based in purpose built premises opposite James Cook University Hospital.

Main duties of the job

Welcoming and receiving people with general enquiries,explaining surgery procedures, making new and follow up appointments, dealingwith requests for repeat prescriptions and recording requests for home visits.

Open / stamp / distribute post received from externalsources

Directing patients to the appropriate doctor, nurses,midwife and any other professionals using the practice premises

Answer the telephone, make appointments for thepatients to see Clinicians and answering all non-clinical telephone queries.

Arrange ambulance booking at doctor and patientrequest.

Ensure all messages that are to be passed on areinitiated, dated and timed by you.

Forward any outstanding messages to relevant staffpresent.

Forward all relevant messages to deputising servicewhen activating out of hours service.

Opening the building / disarming the alarm system whenentering on a morning as per rota.

Setting the alarm system and ensuring the building issecure when leaving if appropriate.

Enter details into Post book and ensure that post isposted promptly and safely.

About us

The Ironopolis Medical Group was formed through the administrative merger of Martonside Medical Centre (7900 patients) and The Endeavour Practice (9300 patients) in June 2017.

This position is for Martonside Medical Centre. The group has 5 GP partners and a management partner. Both sites are training practices.

Our clinical system is SystmOne.

Job responsibilities

• Responsibility for filing and extracting records,hospital letters and laboratory results to patients computer records / medicalrecords as necessary.
• Processing new patient registration data onto computerand updating attached staff of their registration.
• Informing Registrations department of patients who wishto be entered onto the organ donation register.
• Recording any relevant information from new patientquestionnaire onto computer.
• Ensuring all patients aged under five who register areincluded in practice childhood immunisation call forward system and areregistered for Child Health Surveillance.
• Informing Patients of any repeat tests or necessaryappointments as requested by the doctors.
• Processing repeat prescriptions (as surgery protocol)and forwarding to doctors for signatures.
• Liaison with public health laboratories, hospital,health authority, district nurses and health visitors on behalf of the practicedoctors.

GeneralResponsibilities

• Comply with theterms of the contract of employment and the Values and Behaviours articulatedby Ironopolis.
• Be aware of,comply with and keep up to date with all Policies and Procedures as outlined byIronopolis.
• Take responsibilityfor engaging in the induction process for yourself and potentially others (e.g.demonstrating elements of your role to new staff).
• Prepare for andengage in your annual appraisal considering your own learning / developmentneeds.
• Maintain effectivecommunication channels with your immediate colleagues within Ironopolis;escalating issues as soon as they are practicably known.
• To report anyHealth & Safety issues within the workplace which may affect either you,your work colleagues or the patients and clients of Ironopolis.
• To report anyInformation Governance issues within the workplace e.g. a loss of information
• To share responsibility for new protocols /procedures as and when required to address the needs of the GMS2 Contract.

Person Specification

Qualifications

• Good organisational skills.
• Able to work as part of a team.
• Able to build effective working relationships.
• Able to communicate with all levels of staff as required.
• Good written and verbal communication skills.
• Courteous, tactful and efficient telephone manner.
• Proficient in Microsoft packages including Word and Outlook.
• NVQ Level 2 in Business Admin (or equivalent)
• Demonstrable reception skills in a GP practice (or similar environment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.