Reception Administrator

NHS; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Reception Administrator to manage patient enquiries and administrative tasks. The ideal candidate will have strong customer service skills and the ability to work in a busy environment. Responsibilities include handling calls, processing patient registrations, and maintaining accurate records. This role requires a GCSE in Maths and English and offers the chance to work within a supportive team dedicated to quality improvement.

Qualifications

• Experience working in a busy environment.
• Proficiency with data entry tools and IT systems.
• Understanding of NHS and clinical procedures is desirable.

Responsibilities

• Dealing with patient enquiries face-to-face and over the telephone.
• Performing administrative tasks such as scanning reports and letters.
• Updating and monitoring patient records accurately.

Skills

Customer Service

Organizational Skills

Teamwork

Education

GCSE Grade A-C in Maths and English

Tools

Data Entry Tools

IT Systems

Job description

We are seeking a Reception Administrator to join our team at GPS Healthcare. The ideal candidate will have experience working in a busy reception or administration environment and possess strong customer service skills.

Key Responsibilities

1. Dealing with patient enquiries face-to-face and over the telephone.
2. Answering inbound prescription queries.
3. Performing administrative tasks such as scanning reports, letters, and new patient registrations.

Interview Date

Week commencing 19 May 2025

Main Duties

1. Handling desk enquiries, telephone calls, appointments, and prescription queries.
2. Processing letters, reports, and new patient registrations.
3. Managing urgent matters by referring to the clinical team.
4. Updating and monitoring patient records accurately.
5. Dealing with patient concerns and complaints professionally.
6. Assisting with clinic attendance and routine monitoring.
7. Liaising with healthcare professionals and administrative teams.
8. Performing clerical duties like reports, recalls, and data entry.
9. Maintaining tidy and professional reception and public areas.
10. Ensuring building security and managing petty cash.
11. Supporting team members and attending relevant training and meetings.
12. Participating in quality improvement and ensuring policy adherence.

Person Specification

Qualifications

• GCSE Grade A-C in Maths and English or equivalent.

Experience

• Experience working in a busy environment.
• Proficiency with data entry tools and IT systems.
• Experience answering calls and correspondence.
• Teamwork experience.
• Understanding of NHS and clinical procedures is desirable.
• Confidentiality management.
• Organizational skills and ability to work independently.
• Experience in clinical or general administration.
• Customer service experience with the public.
• Ability to meet goals and improve efficiencies.

Additional Information

This role is subject to a Disclosure and Barring Service check due to the nature of the position.