Reception / Administrator

TN United Kingdom; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in health insurance is seeking a dedicated individual to join their support team. In this pivotal role, you will ensure that all reception and administrative activities run smoothly, contributing to exceptional customer service and patient care. You'll help create a welcoming environment for customers, manage their inquiries, and ensure all necessary paperwork is in order. This role offers the chance to make a real difference in people's lives every day while enjoying a supportive and flexible work environment with a range of benefits designed to enhance your wellbeing and work-life balance.

Benefits

25 days holiday per year

Bupa Health Insurance

Enhanced pension plan

Life insurance

Travel cost support

Discounted online gym sessions

Various other benefits and discounts

Qualifications

• Desirable administration and telephony experience.
• Excellent interpersonal and communication skills are crucial.

Responsibilities

• Greeting customers and supporting their journey through the centre.
• Managing customer queries via phone and email effectively.

Skills

Customer service experience

Interpersonal skills

Written communication skills

Verbal communication skills

PC literacy

MS Office knowledge

Time management skills

Administration experience

Telephony experience

Job description

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Hours - Monday to Friday (plus potential occasional Saturdays)

Flexible rolling shifts (to be confirmed) – 7am to 3.30pm or 9am to 5.30pm

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The purpose of this role is to ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

How you’ll help us make health happen:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled. Process of payments, invoices, added charges and credit notes upon customer departure.
• Ensure that customers are provided a first-class service.

Key Skills / Qualifications needed for this role:

• Administration and telephony experience is desirable but not essential.
• Customer service experience and highly customer focussed.
• Excellent interpersonal, written and verbal communication skills.
• PC literate, with knowledge of MS office packages.
• Excellent organisation and time management skills.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa Health Insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions through Gympass.
• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.