Reception/ Admin

NHS; Broadstairs; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Full-time/Part-time Receptionist/Administrator to join their friendly administration team. In this role, you will ensure a high-quality reception service for patients and play an essential part in maintaining efficient operations within the practice. Committed to staff development, the practice offers training and support to enhance your skills in a patient-focused environment.

Qualifications

• Experience of working with the General Public.
• Experience of reception work.
• Clear, polite telephone manner.

Responsibilities

• Provide high quality reception and administrative service.
• Direct patients efficiently and courteously.
• Manage appointment requests and patient registrations.

Skills

Excellent communication skills

Time Management

Interpersonal skills

Education

GCSE Grade C or equivalent in English and Maths

Good standard of general education

Tools

EMIS IT system

Job description

Broadstairs Medical Practice is looking to recruit a Full time/ Part time Receptionist/Administrator with excellent customer service and organisational skills into our friendly administration team.

Main duties of the job

Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

About us

A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent.

We are forward thinking, innovative and patient focused

We recognise that the quality of our work is driven by the quality of our people

We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer

We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role

Job responsibilities

Job summary:

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Administration

• To have a thoroughknowledge of all practice procedures.
• To work in accordanceof written protocols
• Pulling/filing notesfor surgeries and update as necessary
• Filing post in medicalrecords
• Photocopy as requested

Reception

• Receiving patientsconsulting with members of practice team
• Handing completedrepeat prescriptions to patient and checking names and address.
• Be able to cover allreception position as necessary

Appointments

• Process appointmentrequests for today future appointments from patients by telephone and inperson.
• Deal with visitsrequests

Computer

• Registrations of newpatients computer data entry and medical records.
• Process patients changeof address computer data and medical records (have knowledge of practicearea.
• Process repeatprescription request in accordance with practice guidelines.

Telephone

• Have working knowledgeof telephone/bleep system, during and after hours.

OtherTasks

• Ensure buildingsecurity have thorough knowledge of doors/windows/alarm.
• Any other tasksallocated by managers

The post-holder will:

• Apply practice policies, standards andguidance
• Discuss with other members of the teamhow the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Performance/ProfessionalDevelopment

• To participate in training sessions toensure administrative, clinical and computer skills are kept up to datewith current technology and practice.
• To participate in regular appraisalmeetings.
• To participate in regular team meetings.

Workingwith Patients

• To work in partnership with our patientsto help them achieve better health outcomes.
• To offer a polite, friendly andefficient level of customer service to all our patients.

Dignityand Respect

• To treat patients, colleagues andvisitors with dignity and respect at all times.
• To follow the safeguarding protocol toensure safety of Practice vulnerable population

Feedback

• To listen to feedback from patients andcolleagues whether this be a complaint, comment or compliment and if itcannot be dealt with immediately, ensure it is reported immediately to amember of the Practice Management Team.

CQC

• To work within the guidelines set by CQC toensure that the Practice is safe, efficient and provides thebest possible care for patients.
• To offer suggestions to the Managing Partner onhow we can improve, progress and develop all processes relatingto CQC.

Person Specification

Qualifications

• GCSE Grade C or equivalent in English and Maths
• Good standard of general education
• Experience of working with the General Public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Experience of reception work
• Experience of working within General Practice
• Knowledge of EMIS IT system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.