Realtime Application Support Engineer

ENWL; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional electricity provider in Manchester seeks an Application Support Engineer. The role involves providing technical triaging and support for applications, managing incidents, and ensuring that issues are resolved efficiently. Candidates should have substantial knowledge of IT support, ITIL processes, and experience with Powershell scripting, SQL, and collaboration tools. This is a full-time position with competitive benefits.

Benefits

25 days annual leave

Employee rewards portal

Market-leading pension scheme

Employee assistance programme

Professional development opportunities

Qualifications

• Extensive knowledge of IT support and development.
• Experience in managing application upgrades.
• Some understanding of the Electricity North West business is advantageous.

Responsibilities

• Provide technical triaging and second line application support.
• Manage incidents with external third parties and internal stakeholders.
• Ensure acceptable workarounds and permanent solutions are defined.
• Work within set deadlines.

Skills

IT support and development activities

ITIL processes

Powershell scripting

Power Platform and PowerApps

SQL and database management

Issue tracking and change management

Application upgrades/patches/fixes

Regulated environment experience

Version control systems

Job description

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Client:

ENWL

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

26eda25fb72a

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Role

As Application Support Engineer you will provide technical triaging and second line application support capability for a number of important applications. The successful candidate will ensure the correct priority and severity are assigned and engage with internal stakeholders to eliminate internal issues and re-assign to the appropriate internal team where necessary.

You will, in conjunction with the team lead, manage any incidents that have been re-assigned to external third parties following technical triaging to ensure service levels are being met. You will work closely with peers including the Real Time Systems Support team and Service Management to leverage necessary skills and that best practice and processes are adhered to.

You will also ensure acceptable workarounds are in place and permanent solutions are defined and delivered to meet service levels and deliver agreed minor changes which may fall under the team remit.

This is a professional role requiring integrity and commitment, together with the ability to work to tight deadlines.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re looking for

• Extensive knowledge of IT support and development activities, encompassing the full Software Development lifecycle;
• Knowledge of all items listed below with an in depth knowledge of a significant number:
  • Experience with ITIL processes;
  • Experience in Powershell scripting;
  • Experience of Power Platform and PowerApps;
  • Experience with SQL and database management activities;
  • Experience with issue tracking collaboration tools and change management process;
  • Experience in the proactive management of application upgrades/patches/fixes;
  • Experience of working in a regulated environment, preferably within Energy/Utilities;
  • Must be able to work both as part of a team and individually;
  • Experience in version control systems;
• Technical architecture design and development for high availability systems;
• Some understanding of the Electricity North West business would be an advantage.

What we’re offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• 25 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [emailprotected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS), Financial checks, BS7858 checks and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.