Real Time Operations Manager - Logistics

ZipRecruiter; Warrington; On-site; GBP 40,000 - 50,000; Full time

Job summary

A growing logistics company in the UK seeks a Real-Time Operations Manager to enhance Live Operations. The ideal candidate will have over 3 years in the Supply Chain and project management, focusing on customer satisfaction and operational improvements. Responsibilities include designing data-driven processes and leading a team to minimize risks and ensure job completion.

Qualifications

• 3+ years of experience in Supply Chain.
• 3+ years of experience in project management.
• Ability to analyze and present complex data simply.

Responsibilities

• Build and lead a best-in-class Live Ops function.
• Design processes that leverage technology for service.
• Develop data-driven insights for operational strategy.

Skills

Customer-focused

Data interpretation

Project management

Operational improvement

Cross-functional communication

Job description

Job Description

The company is a fast-moving and growing logistics company. The role: The main purpose of the Real-Time Operations Manager includes:

1. Process-minded: thrive on building repeatable, scalable processes and see every problem through a systems lens.
2. Data-literate: comfortable using dashboards, interpreting metrics, and digging into data to find actionable opportunities.
3. Tech-savvy: passionate about using technology to drive smarter operations.
4. Provide critical support and expertise across the Logistics function, taking accountability by leading and executing projects.
5. Prevent or tackle any business challenges.
6. Analyze and present key data analysis to create strategic direction, including SWOT analysis, productivity, cost, and key performance metrics across all functions.
7. Identify areas for delivery of improvement, support the production of business cases and presentations to key stakeholders for sign-off and reward.
8. Continuously review advancements, expectations, and innovations that may benefit the business or enhance customer experience.
9. Refine and standardize processes, produce and maintain documentation including SOPs, SSOWs, and champion lean operations.
10. Promote and deliver cross-functional collaboration and colleague upskilling.
11. Monitor and support your team, providing regular communication, encouraging feedback, and contributing ideas and initiatives.

Candidate requirements:

• Customer-obsessed with a deep understanding of customer and user (driver) experience design.
• 3+ years of experience working in Supply Chain.
• 3+ years of experience delivering change through project management or transformational activities.
• Ability to interpret and translate complex data into meaningful insights and present findings simply to support decision-making.
• Experience in solution design, implementation, and management.
• Ability to communicate cross-functionally and build successful relationships.
• Relentless drive for operational improvement.
• Skilled in producing business cases and key analyses including situational, operational, and SWOT analysis.
• Comfortable modeling solutions, resources, and budgetary elements of proposals.

Preferred backgrounds: You may have worked at companies such as Deliveroo, UberEats, Gopuff, Getir, Zapp, Amazon Logistics (AMZL), Bolt, and Packfleet. Roles may include Head of Live Operations, Customer Operations Manager, Marketplace Operations Manager, Driver Operations Manager, Contact Centre Manager, or Onboarding Manager (Gig Economy).

Responsibilities: Building and leading a best-in-class Live Ops function to ensure job completion, customer satisfaction, driver loyalty, network compliance, and minimizing operational risk. Design smarter processes, leverage technology for proactive service, develop data-driven insights, and make Live Operations a strategic advantage.

Additional qualities: Ability to work independently and as part of a team, excellent interpersonal skills, highly analytical, confident in problem-solving, and passionate about service with a strong customer focus. Capable of managing multiple priorities under pressure, with a supportive leadership style that drives performance and achieves objectives. Demonstrates previous success in leading operational teams.