Real-Time Operations Controller

The Very Group; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working model

£250 flexible benefits allowance

23 days holiday + bank holidays

LinkedIn Learning access

Bonus potential

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group in Liverpool is looking for a data analyst to join our Operations Control team. This role involves analyzing data to enhance efficiency and service delivery. You'll monitor resources in real-time and collaborate with various teams to optimize performance.

We offer a flexible working model and a comprehensive benefits package including a flexible benefits allowance, generous holiday, and development opportunities. Join us to make a positive impact in a dynamic work environment!

Qualifications

• Passion and pride in your work.
• Ability to connect, lead, collaborate, and be a team player.
• Experience in workforce management or service level in a call center is advantageous.

Responsibilities

• Lead accurate real-time tracking of resource supply.
• Collaborate with Ops Control Analysts for efficiency and performance.
• Manage outbound dialler for Collections and Insurance campaigns.
• Monitor service levels across customer care channels.
• Build relationships with planning and operational teams.
• Manage user security setups for contact centre staff.

Skills

Data analysis

Problem solving

Team collaboration

Real-time monitoring

Job description

The Very Group in Liverpool is looking for a data analyst to join our Operations Control team. This role involves analyzing data to enhance efficiency and service delivery. You'll monitor resources in real-time and collaborate with various teams to optimize performance.

We offer a flexible working model and a comprehensive benefits package including a flexible benefits allowance, generous holiday, and development opportunities. Join us to make a positive impact in a dynamic work environment!