Real Estate Claims Handler

Ardonagh; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm in London is searching for an experienced Claims Handler to manage property insurance claims. You'll ensure clients receive top-notch service throughout the claims lifecycle, whether you're experienced or eager to progress in challenging cases. This role offers great benefits, including a generous holiday entitlement and opportunities for career progression.

Benefits

26 days of holiday plus bank holidays

Professional development opportunities

Pension scheme

Mental wellbeing support

Paid volunteering day

Qualifications

• Experience in handling insurance claims, preferably property or real estate.
• Ability to manage a portfolio of ongoing claims effectively.
• Willingness to develop skills in dealing with a variety of claim types.

Responsibilities

• Receive and set up claims, ensuring accurate information and effective service.
• Manage own claims portfolio and collaborate with insurers for outcomes.
• Provide clients with advice throughout the claims lifecycle.

Skills

Claims handling experience

Customer service

Communication skills

Job description

Overview

Are you someone who thrives in the Insurance Industry? We’re on the hunt for an experienced Claims Handler to join our growing claims team based in Mayfair, which deals with a varied portfolio of corporate clients.

As a Claims Handler you will play an important role in the day-to-day handling of Property/Real estate insurance claims ensuring the client has a seamless claims experience and that insurance claims settlements are optimised.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

• Receive First Notification of Loss, set up claims with our Delegated authority or report claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients
• Present costs to insurers or directors for authorisation within our delegated authority
• Manage their own portfolio of ongoing insurance claims
• Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner
• Provide clients with advice throughout the claim lifecycle from notification through to settlement
• Handle and escalate complaints in line with our company complaints policy
• Request claims information from insurers, clients and accident management companies

Experience and qualifications

We’re looking for individuals who either already have extensive experience in dealing with claims for property owners/investors, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases.

We welcome applications from candidates with more limited claims handling experience who can demonstrate a willingness to quickly get up to speed with a range of claim types.

Benefits and opportunities

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for you and your families physical and mental wellbeing
• 1 day’s paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Additional information

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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