Real Estate Claims Executive

Marsh & McLennan Companies; London; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

A leading company in insurance and risk management is seeking a Real Estate Claims Executive in London. This hybrid role involves client interaction, tailored claims strategies, and driving value for large corporate clients. The ideal candidate has experience in property claims, strong communication skills, and a desire to grow in a client-facing position.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities and benefits

Qualifications

• Experience in complex Property and Property Owners’ Liability claims.
• Previous client facing experience, leading meetings.
• Strong knowledge of the UK commercial insurance market.

Responsibilities

• Act as the primary contact for a portfolio of clients.
• Provide high-quality claims analysis and updates.
• Identify and implement cost-effective solutions.

Skills

Customer service

Communication

Organizational skills

Negotiation

Stakeholder management

Education

CII certification or other relevant professional qualifications

Job description

Company:Marsh

Description:

R_305899 – Real Estate Claims Executive

We are seeking a talented individual to join our Real Estate team at Marsh. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

Property owners, operators, managers, and developers need to stay competitive in the dynamic world of real estate. Marsh's risk management solutions are an ideal support system for companies with bold vision.

The Claims Executive team provides specialised insurance claims services to clients and prospects of Marsh. The team is looking to grow and develop the current suite of services

The Real Estate team focuses on driving value for a multitude of large and corporate clients - tailoring bespoke solutions based on the different needs of European, UK and Residential investors.

We will count on you to:

• Act as the primary point of contact for a portfolio of Marsh Specialty Real Estate clients, setting tailored claims service strategies to meet their unique needs.
• Provide high-quality claims analysis and regular updates to clients on progress, challenges, and opportunities to enhance their claims journey and reduce costs.
• Identify and implement cost-effective solutions to improve the client’s claims experience, including audits, training, and claims preparation.
• Interact with our Top Tier Real Estate clients in relation to their claims arising under their property related insurance portfolio in conjunction with claims colleagues in our client service teams
• Identify appropriate policy coverage on complex issues and analysis of notifications against the same in order to best assist clients in managing risk exposure
• Provide of claims strategy advice, driving the claims process for clients, with supervision where required, including client claim review meetings, liaison with the insurance market and participation in active claim strategy discussion in order to manage the claims process from notification to closure
• Interact with insurers and their professional advisors on complex claims queries and policy coverage discussions in order to ensure smooth review of claims for clients
• Assess data, such as loss statistics, key trends, cost reduction opportunities and other information in order to support recommendations to manage and minimise the client’s total cost of risk

What you need to have:

• Experience in complex Property and Property Owners’ Liability claims from a loss adjusting, broker or insurer background
• Previous client facing experience including the leading of client meetings.
• Excellent customer service skills, with the ability to communicate effectively with clients at all levels.
• Strong knowledge of the UK commercial insurance market and processes.
• Outstanding organizational skills for effective diary management and reporting.
• A desire to progress your career and work in complex claims management and advocacy in a client facing role as part of a servicing team
• Strong stakeholder management skills
• Excellent communication and interpersonal skills
• Negotiation and persuasive engagement skills

What makes you stand out?

• A self-starter attitude with a strong sense of accountability and pride in your work.
• Proven ability to develop strong internal and external relationships.
• Confidence in presenting to diverse audiences and exceptional written communication skills.
• Experience in assisting clients with commercial claims cost reduction and process improvements.
• CII certification or other relevant professional qualifications.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.