Reading Crew Team Lead (Part-Time)

Fat Face; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular retail company is seeking a Crew Team Leader to manage team operations and ensure exceptional customer service at their Reading location. Responsibilities include leading the team, managing store compliance, and enhancing customer experiences. Ideal candidates will have extensive customer service experience and leadership skills. Benefits include generous holiday allowance, discounts, and learning opportunities.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Online discounts and wellbeing content

Access to a learning management system

Dental Insurance

Pension scheme

EAP support around the clock

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Refer a friend scheme

Qualifications

• Proven ability to successfully lead a team.
• Experience in a customer service environment is essential.
• Proven experience with POS management and daily banking procedures.

Responsibilities

• Provide exceptional service and help customers find the best products.
• Resolve customer issues effectively at store level.
• Ensure store compliance with policies and health & safety.

Skills

Customer service

Team leadership

POS management

Time management

Interpersonal skills

Job description

As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service. Role Responsibilities

• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
• Resolving all customer issues effectively at store level in a timely and positive manner
• Efficient and attentive service at the tills ¿ processing POS (point of sale transactions) and thanking customers.
• Building loyalty and `Customers for Life¿ through opt in at the POS.
• Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store.
• Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions.
• Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
• Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
• Keeping up to date with company product, activity and promotions and implementing changes when required
  
  Proven ability to successfully lead a team; viewed as a leader among peers.
• Experience in a customer service environment is essential.
• Proven experience with POS management, daily banking procedures, and meeting deadlines.
• Excellent interpersonal, organisation and communication skills.
• Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
• Team player - embracing every opportunity to be part of what¿s going on.
• Great time management.
• Demonstrates passionate commitment to the brand
  
  For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have.
  
  25 days holiday plus bank holidays (pro rata)
• Generous monthly discount allowance
• Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
• THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
• Dental Insurance (employee funded)
• Pension scheme
• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
• Sick pay allowances
• Sabbatical leave in line with service
• Enhanced Family Friendly polices i.e. Maternity Leave
• Refer a friend scheme