Reading Crew Team Lead

FatFace; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A retail company in Reading seeks a Crew Team Leader to manage store operations and provide exceptional customer service. Responsibilities include resolving customer issues, maintaining store presentation, and leading the team effectively. The ideal candidate will have proven leadership abilities and experience in customer service. This role includes benefits like 25 days holiday and a generous discount allowance.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

EAP support available 24/7

Pension scheme

Qualifications

• Proven leadership ability and recognition as a team leader among peers.
• Experience in a customer service environment is essential.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Provide exceptional service to help customers find suitable products.
• Resolve customer issues promptly at store level.
• Understand the commercial aspects of retail.

Skills

Leadership

Customer service

Communication skills

Organizational skills

Time management

Job description

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Role: Crew Team Leader

Location: Reading

Contract Type: Permanent, Part-Time (20 hours - weekdays & weekends)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion aren’t just aspirations but our standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview:

As Crew Team Leader, you will be part of the management team with clearly defined responsibilities to ensure the store operates safely, the team is managed effectively, and we always deliver excellent service.

Role Responsibilities:

1. Provide exceptional service by leveraging your knowledge to help customers find suitable products for in-store and multi-channel sales.
2. Resolve customer issues promptly and positively at store level.
3. Offer attentive service at the tills, processing POS transactions, and thanking customers.
4. Build customer loyalty through opt-in at the POS, creating 'Customers for Life'.
5. Delegate tasks and demonstrate leadership alongside daily store operations.
6. Understand the commercial aspects of retail, such as reading reports, analyzing data, and making informed decisions.
7. Maintain store presentation according to visual guidelines, including product display, replenishment, housekeeping, and seasonal setups.
8. Ensure compliance with policies, procedures, loss prevention, and health & safety protocols, especially in the absence of management.
9. Stay updated on company products, promotions, and initiatives, implementing changes as needed.

Role Competencies:

1. Proven leadership ability and recognition as a team leader among peers.
2. Experience in a customer service environment is essential.
3. Experience with POS management, daily banking, and meeting deadlines.
4. Excellent interpersonal, organizational, and communication skills.
5. Positive, collaborative attitude with confidence in taking initiative and working independently.
6. Ability to work effectively under pressure, quickly learn new tasks, and retain information.
7. Team-oriented mindset, eager to engage and contribute.
8. Strong time management skills.
9. Passionate commitment to the brand.

Benefits of working with us:

1. 25 days holiday plus bank holidays (pro-rata).
2. Generous monthly discount allowance.
3. Perkbox platform offering online discounts, home workouts, wellbeing content, and more.
4. THRIVE learning system with access to thousands of learning resources from day one.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. EAP support available 24/7 (UNUM/Retail Trust/Fashion Textiles Support).
8. Sick pay allowances.
9. Sabbatical leave in line with service.
10. Enhanced family-friendly policies, including maternity leave.
11. Refer-a-friend scheme.