Read more

Berkshire Healthcare NHS Foundation Trust; Wokingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible hours

Free staff parking

Training & development

Supportive team

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking an MSK Physiotherapy Administrator to join the Musculoskeletal Physiotherapy Outpatient team at Wokingham Community Hospital. You’ll manage patient referrals and appointments via phone and email, supporting efficient, compassionate patient care across Berkshire.

The role offers flexible hours, full or part-time options, and generous mileage allowances for travel between sites.

Qualifications

• Excellent customer service and communication skills.
• Good IT skills across Microsoft and database software.
• Ability to organise and prioritise workload.
• Empathetic and helpful demeanor.

Responsibilities

• Act as primary point of contact for MSK patients and visitors attending the department.
• Take responsibility for digital referral management and patient bookings.
• Manage phone lines and email with patient focus at the forefront.
• Liaise with other departments and services to support patients as needed.

Skills

Customer service

Communication

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

MSK Physiotherapy Administrator | Berkshire Healthcare NHS Foundation Trust

Company:

Company: Berkshire Healthcare NHS Foundation Trust

Salary: £27,106 - £28,850 per annum , pro rata ( Incl of HCAS)

Flexible hours | Full or Part time hours | No compulsory weekends | Free staff parking | Extensive training & development | Supportive, motivated team | Flexible base location across Berkshire dependent on service need. Part time: 24 – 26.5 Hours

Berkshire Healthcare have an exciting opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team based at Wokingham Community Hospital.

If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role.

We are looking for candidates with excellent customer service and communication skills, a flexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others.

You will be responsible for the management of patient referrals and appointments utilising phone and email communication whilst creating an efficient and compassionate environment for our patients.

This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service where you will have daily interaction with patients, administration colleagues and clinical staff.

• Act as primary point of contact for MSK patients and visitors attending the department
• Take responsibility for digital referral management and patient bookings.
• Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
• Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
• Collecting data and statistics to assist management in guiding the service direction.
• Working flexibly in response to the needs of the patients, service and Physiotherapists.
• Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Thev“must haves” for this role:

• Excellent written and oral communication skills.
• Good computer skills across Microsoft and database software.
• Ability to organise and prioritiseworkload.
• An approachable and helpful persona with the ability to empathise.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

This advert closes on Monday 14 Sep 2026

Berkshire Healthcare NHS Foundation Trust

£29,812 - £32,715 per annum (Incl. of HCAS)

Berkshire Healthcare NHS Foundation Trust

£27,106 - £28,850 per annum, pro rata (Inc. of HCAS)

Berkshire Healthcare NHS Foundation Trust