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Serco Limited; West Bromwich; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday & bank holidays

Contributory pension (up to 6%)

Internal courses & qualifications

Employee wellbeing & assistance

Retail discounts

Volunteering day & charitable giving

Employee networks & inclusion

Job summary

Serco Limited in West Bromwich is seeking a Regional Safeguarding Officer. This hybrid role requires travel around the West Midlands and offers a 37.5-hour workweek, with options to work from home.

Salary is £29,500 per annum, with excellent benefits and a permanent contract. You will provide safeguarding guidance to operational teams, manage safeguarding concerns, collaborate with Local Authorities and health partners, and maintain records.

Qualifications

• Experience supporting vulnerable adults or at-risk individuals in safeguarding environments.
• Knowledge of safeguarding legislation, guidance, thresholds and good practice.
• Strong communication and stakeholder engagement with diverse partners.
• Ability to assess risk and manage sensitive or complex cases with professionalism.
• Organised, resilient and able to manage competing priorities with accurate records.

Responsibilities

• Provide safeguarding advice, guidance and support to operational teams across your region.
• Assess, manage and respond to safeguarding concerns with appropriate actions and escalations.
• Build strong relationships with Local Authorities, health partners and agencies for multi‑agency work.
• Maintain accurate safeguarding records, prepare reports and contribute to audits and improvements.
• Represent Serco at safeguarding meetings, forums and case reviews as a professional advocate.
• Support the development of a safeguarding culture by sharing knowledge and best practices.

Skills

safeguarding advice

stakeholder engagement

risk assessment

record keeping

multi-agency collaboration

Job description

- Hybrid role with variable time spent at office & home, includes travel around the West Midlands Salary: £29,500 plus excellent benefits Schedule: Permanent, 37.5 hours per week, Monday to Friday, 8am to 4pm or 9am to 5pm

Ready to impact a better future?

As a Safeguarding Officer in our AASC, Justice and Immigration team, you’ll provide professional safeguarding advice, guidance and support to operational teams across your region. Your work will help protect vulnerable Service Users, manage safeguarding concerns, and create impactful solutions that support positive outcomes.

This is a role where your work has purpose. Working closely with colleagues, Local Authorities, health partners, statutory agencies and third-sector organisations, you’ll help ensure vulnerable people receive the support, protection and care they need. Through trusted partnerships, sound judgement and a focus on positive impact, you'll play a vital role in helping us impact a better future for the communities we serve.

What you’ll do as a Safeguarding Officer

• Provide safeguarding advice, guidance and support to operational teams across your allocated region.
• Assess, manage and respond to safeguarding concerns, ensuring appropriate actions, referrals and escalations are made.
• Build strong relationships with Local Authorities, health partners, statutory agencies and third-sector organisations to support multi‑agency working.
• Maintain accurate safeguarding records, prepare reports and contribute to audits, reviews and continuous improvement activities.
• Represent Serco at safeguarding meetings, forums and case reviews, acting as a professional advocate for Service Users where appropriate.
• Support the development of a strong safeguarding culture by sharing knowledge, promoting best practice and supporting colleagues with complex cases.

Does this sound like you?

• Experience working with vulnerable adults, children or individuals at risk in a safeguarding-focused environment.
• Knowledge of safeguarding legislation, guidance, thresholds and best practice, gained through qualifications, training and/or professional experience.
• Strong communication and stakeholder engagement skills, with the ability to build trust and work effectively with a wide range of partners.
• Able to assess risk, make informed decisions and manage sensitive or complex situations with professionalism and care.
• Organised and resilient, with experience managing competing priorities, maintaining accurate records and producing clear reports.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

Regional Safeguarding Officer

Company: Serco Limited Salary: £29500-29500 per annum Hours: Full-time Location: West Bromwich, B71 1BY Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026

Summary

Serco Limited

Safeguarding Officer

Location: West Bromwich B71 1BY