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Greggs PLC; Wednesbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit sharing (10% of profits)

Health and wellbeing app

Job summary

Greggs PLC is seeking a Shift Manager to lead store teams across channels, including in-shop, delivery, and online orders. You’ll motivate staff, ensure fast, friendly service, and oversee product prep such as sandwiches and oven management.

The role suits those who thrive in a busy, customer‑facing environment and want to contribute to a positive team culture. As part of the management team, you’ll support daily shop operations, maintain high standards, and help deliver an excellent customer

Qualifications

• Reliable with demonstrated leadership abilities and a passion for delivering exceptional customer service.
• Supportive of an inclusive culture – recognising that difference is good.
• If you have previous team supervisory experience in a similar customer‑focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop to excellent standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including making sandwiches and managing ovens.
• Ensure displays are stocked and the shop is clean, tidy and presentable.
• Keep the shop running smoothly when the Manager isn’t around.

Job description

Salary: £14.20 per hour which includes a 40p per hour band increment.

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You’lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean,tidyand presentable

What we can offer you

• Competitive paypaid weekly
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helplineto help with your wellbeing
• Longserviceawardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

You’llbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

£14.50 per hour which includes a 70p per hour band increment.

£14.20 per hour which includes a 40p per hour band increment.