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ATG Entertainment; Swansea; On-site; GBP 18,000 - 19,000; Full time

Job summary

ATG Entertainment in Swansea is seeking a Food & Beverage Assistant to join the Arena hospitality team. You will report to the Customer Experience Manager or Deputy, delivering excellent service across front of house, bars, VIP lounge, kiosks and conferencing events.

Responsibilities include welcoming guests, upselling food and beverages, staying aware of shows, health and safety, and working with the team to meet targets.

Job description

Salary: 12.71 / 13.01, dependent on contract choice.

As a Food & Beverage Assistant, you will report directly to the Customer Experience Manager or their Deputy.

The focus of the role will involve all aspects of the Front of House duties throughout the Arena. These will consist of being hosts for the Arena, welcoming our customers and providing excellent assistance to our meeting and conferences. The successful candidates will also work across our five fully equipped bars, exceptional VIP lounge, two food kiosks serving a variety of fresh food, and the various conferences, meetings and banquets that we hold, ensuring they are delivering outstanding hospitality and great service in all areas.

Key responsibilities

• Deliver excellent service and quality food and beverages.
• Work alongside your team members to create a friendly and welcoming environment and culture.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and upsell food and beverage products.
• Know and understand our sales targets and KPI’s and work to exceed them.
• Be the face of the ATG Arena and provide an unforgettable welcome and overall experience for our customers, helping and assisting them in any way you can.
• Proactively identify risks to customers and staff regarding health and safety, spot security risks and take appropriate actions to keep everyone safe. Ensure the company’s Risk Management policies and guidance are complied with.
• Adhere to all legal health and safety requirements along with understanding and implementing food/drink allergens.
• Work collaboratively as a team member and work well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamics

CONNECT through every act (with collaboration and kindness)

DARE to do different (with curiosity and courage)

PERFORM at our best (with customer focus and ownership)

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.

Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.

Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.