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Driver and Vehicle Licensing Agency; Swansea; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Employer pension 28.97%

Flexible working

On-site nursery

Restaurant and coffee bar

25 days holiday + bank holidays

Employee Assistance Programme

Job summary

Driver and Vehicle Licensing Agency in Swansea is seeking a Digital Services Supplier Manager to lead a small team and govern external suppliers delivering DVLA’s digital services.

You will ensure service performance, drive continual improvement, and align supplier activities with DVLA priorities while supporting major change and transformation within a flexible, inclusive working environment.

Responsibilities

• Lead, mentor and manage the Digital Services Supplier Management team with a customer-centric approach, focusing on availability and performance of DVLA services.
• Hold service review meetings with suppliers to measure performance and ensure day-to-day engagement meets requirements.
• Ensure governance around all technical changes by suppliers and DVLA.
• Collaborate with projects and change activity to ensure seamless transitioning into live status and ongoing operations.

Job description

Salary: £45,900 - A Civil Service Pension with an employer contribution of 28.97%

Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

About the role

As a Digital Services Supplier Manager, you will perform a critical leadership role for the Agency, ensuring the effective management and governance of the suppliers and partner organisations that underpin DVLA's digital services. Leading a small team, you will ensure that supplier-delivered services meet business and customer needs through effective service management, performance monitoring and continual improvement. You will work closely with a wide range of stakeholders across DVLA to ensure supplier services remain resilient, efficient and aligned to organisational priorities. The role offers the opportunity to influence strategic supplier relationships, support major change and transformation activity.

Key Responsibilities include, but are not limited to:

• Lead, mentor and manage the Digital Services Supplier Management team, ensuring that both the team itself and the suppliers it manages adopt a customer‑centric support approach, focused on availability and performance of dependent DVLA services.
• Ensure that all service and support functions being provided by suppliers remain responsive to DVLA’s customer needs. Hold service review meetings with suppliers as appropriate to measure performance, alongside day‑to‑day engagement to ensure effective performance against requirements.
• Ensure that all technical change is communicated and managed, with appropriate governance. This includes change performed by suppliers as well as that performed by DVLA which has a bearing on the services provided by suppliers.
• As part of Service Architecture and Transition, engage closely with projects and major change activity involving new digital service suppliers – or changes to arrangements with existing ones – to ensure all requirements are met for the effective transitioning into live status and ongoing operational management.
• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work‑life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.9%, depending on chosen pension scheme
• Flexible working options where we encourage a great work‑life balance
• Digital communities with clear career frameworks
• On‑site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
• 24‑hour Employee Assistance Programme providing free confidential help and advice for staff