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Tenpin Ltd; Southampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

33 days holiday per year (incl. Bank)

Enhanced parental leave

Life assurance – 4x annual salary

Free bowling for family & friends

Job summary

Tenpin Ltd is seeking an Assistant Manager to ensure customers have a fantastic visit and to foster a fun, efficient centre environment. You will lead by example, manage daily operations, and support the delivery of budgets and KPIs.

The role requires at least 1 year in a management position within leisure, hospitality, or retail, with a passion for delivering exceptional service and developing a large team. A clear path to Deputy Manager awaits the successful candidate.

Qualifications

• Experience in managing a team or department in leisure, hospitality, or retail.
• Proven ability to deliver exceptional customer service and to lead by example.
• Ambitious with a drive to progress into a Deputy Manager role.

Responsibilities

• Oversee day-to-day operational management of the centre.
• Drive a culture focused on outstanding customer service.
• Lead and develop the team, ensuring collaboration and performance.
• Support delivery of company strategy and budgets/KPIs.
• Back up the Deputy Manager in their absence.
• Own your training and development to progress into a Deputy Manager.

Skills

Customer service

Team leadership

Communication

Job description

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You will:

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!
• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors

Free Bowling for family & friends

• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.