Assistant Manager

Tenpin; Manchester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Enhanced holiday entitlement – 33 days

Employee discounts

Free bowling for family & friends

Free food when working 6+ hours

Health care support

Birthday day off

Job summary

Tenpin is seeking a proactive Assistant Manager to ensure guests enjoy a memorable visit across our entertainment centre. You will lead the front-line team, role-model exceptional service, and drive smooth daily operations in a fast-paced leisure environment.

You will be responsible for supporting performance against budgets and KPIs, developing staff, and stepping up into Deputy Manager responsibilities as you grow. A confident, organised, and customer-focused approach is essential.

Qualifications

• Minimum 1 year experience in a management role, ideally within leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Assume day-to-day responsibility for the operational management of the centre.
• Strive to achieve a culture focused on delivering the best possible level of customer service.
• Lead the team by example ensuring everyone works together effectively.
• To support the delivery of the company strategy.
• Deputise in the absence of the Deputy Manager.
• Undertake ownership for own training and development to grow into the future role of Deputy Manager.
• Support the other Managers in the achievement of budgets, targets and KPI’s.
• Provide support to the team in various departments as and when required.
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to daily.

Skills

Management experience

Customer service

Team leadership

Growth mindset

Job description

We love to entertain! It’s in our DNA!... and it’s not just about
bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke
rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also
have fully licensed bars including cocktails, and of course our fabulous food
menu.

We have something fun for all the family to do, regardless of age. Our
centres are fantastic places to visit, and even better places to work in. Why
not come and help us entertain?

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our
customers have a great time when they visit us! The ideal Assistant Manager will
be driven, passionate and have a natural ability to create a fun environment
for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You will:

• Assume
  day-to-day responsibility for the operational management of the centre
• Strive
  to achieve a culture that is totally focused on the delivery of the best
  possible level of customer service
• Lead
  the team by example ensuring everyone works together effectively
• To support
  the delivery of the company strategy
• Deputise
  in the absence of the Deputy Manager
• Undertake
  ownership for own training and development to grow into the future role of
  Deputy Manager
• Support
  the other Managers in the achievement of all budgets, targets and KPI’s
• Provide
  support to the team in various departments as and when required
• Take
  responsibility for ensuring that all policies, procedures, controls and
  compliance areas are adhered to on a daily basis

Skills You Need

• Have
  a minimum of 1 years’ experience in a management role, ideally within
  leisure, hospitality or retail
• Passionate
  about delivering exceptional customer service
• Have
  experience in leading and developing large teams
• Full
  of determination, enthusiasm and patience!
• Be
  ambitious and want to progress!
• Enhanced
  holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced
  Maternity, Paternity, Adoption leave
• Tenpin
  Treats – Retailer discounts and Best
  Doctors
• Free
  Bowling for family & friends
  
• Free
  Food (when working 6 hours or more)
• Medicash
  Health Care Cash Back Scheme
• Employee
  Assistance Programme
• Free
  counselling
• Life
  assurance – 4 x annual salary
• A
  day off for your birthday
• Long
  Service Awards

If you are looking for career development, then Tenpin is a great place
to start. We continually strive to develop our network of impressive and highly
successful sites, and recognise great people contribute to great success! Most
of our managers joined us as a Team Member and have progressed into management
or senior roles.