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Inspiro Learning; Southampton; On-site; GBP 12,000 - 16,000; Full time

Job summary

Peter Cooper Shirley Volkswagen Southampton offers a Parts Advisor Apprenticeship under the Customer Service Practitioner Standard (Level 2). The programme combines full-time employment with formal qualifications and extensive product training at a state-of-the-art training centre, plus travel and accommodation covered for Milton Keynes training.

You will learn stock control, sales order handling, invoicing, and liaison with internal teams, building a long-term career with excellent earning and

Qualifications

• Willing to commit to a one-year apprenticeship programme.
• Enthusiastic and hardworking individual.
• Interest in a long-term career in parts and customer service.

Responsibilities

• Providing advice to customers having problems with their vehicles.
• Taking sales orders from customers face-to-face and over the phone.
• Stock control for vehicle parts and accessories.
• Maintaining an ordered stock room.
• Raising invoices for parts sold.
• Liaison with internal teams to ensure correct stock is placed at the right time.

Job description

Peter Cooper Shirley Volkswagen Southampton Parts Advisor Apprenticeship

Programme name Customer Service Practitioner Standard (Level 2)Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

• Providing advice to customers who are having problems with their vehicles.
• Taking sales orders from customers both face to face and over the phone.
• Stock control for vehicle parts and accessories.
• Maintaining an ordered stock room.
• Raising invoices for parts sold.
• Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):