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The Best Connection Group Limited; Sheffield; On-site; GBP 18,000 - 19,000; Full time

Job summary

The Best Connection Group Limited in Sheffield is seeking a Deputy Shop Manager to join a busy retail food business. You will be based at one location and cover others as needed, supporting Shop Managers to run smooth, customer‑focused operations.

We’re looking for people with retail, hospitality or food service experience who can lead teams, ensure food safety and high standards, and help drive sales across multiple sites. Full‑time hours are available with regular Saturdays.

Qualifications

• Experience in retail, hospitality, catering or food service.
• Supervisory or team‑leading experience is advantageous.
• Strong communication and customer service skills.
• Good organisational and problem‑solving abilities.
• Positive, hands‑on attitude for fast‑paced environments.
• Willingness to work across multiple Sheffield locations.
• Full UK driving licence preferred.

Responsibilities

• Support the day-to-day running of retail food outlets.
• Provide management and supervisory cover during holidays, absences, and busy periods.
• Lead, motivate, and support team members.
• Assist with food preparation and serving customers.
• Prepare hot and cold food products and barista-style drinks.
• Ensure high standards of cleanliness, food safety, and presentation.
• Support stock control, ordering, and waste management.
• Handle customer enquiries and resolve issues professionally.
• Complete daily operational checks and records.
• Open and close shops when required.
• Work closely with management to support sales and operational performance.

Skills

Retail experience

Leadership experience

Customer service

Communication skills

Organisational skills

Flexibility

Driving licence

Job description

The Best Connection is recruiting on behalf of our client for an enthusiastic and motivated Deputy Shop Manager to join a successful retail food business with multiple locations across Sheffield.

This is an excellent opportunity for someone with retail, hospitality, or food service experience who is looking to develop their management career within a fast-paced and customer-focused environment.

The Role

As a Deputy Shop Manager, you will be primarily based at one Sheffield location while providing support and cover across other sites as required. Working closely with Shop Managers and their teams, you will help ensure each shop operates efficiently, maintains high standards, and delivers exceptional customer service.

This varied role offers the opportunity to gain experience across multiple locations, develop leadership skills, and progress within a growing business.

Key Responsibilities

• Support the day-to-day running of retail food outlets.
• Provide management and supervisory cover during holidays, absences, and busy periods.
• Lead, motivate, and support team members.
• Assist with food preparation and serving customers.
• Prepare hot and cold food products and barista-style drinks.
• Ensure high standards of cleanliness, food safety, and presentation.
• Support stock control, ordering, and waste management.
• Handle customer enquiries and resolve issues professionally.
• Complete daily operational checks and records.
• Open and close shops when required.
• Work closely with management to support sales and operational performance.

Hours of Work

• Full-time position.
• Between 30 and 42 hours per week.
• Regular Saturday working required.
• No evening shifts - shops close by 4:00pm.
• No Sunday working.
• Closed on Bank Holidays (excluding Good Friday).
• Flexibility required to work across multiple Sheffield locations when needed.

What We're Looking For

• Previous experience in retail, hospitality, catering, or food service.
• Supervisory or team leader experience would be advantageous.
• Strong communication and customer service skills.
• Excellent organisational and problem-solving abilities.
• A positive, hands‑on attitude with the ability to work in a fast‑paced environment.
• Flexibility to work across different locations and varying shift patterns.
• Full UK driving licence and access to transport is preferred.

What's on Offer?

• Competitive hourly rate of £12.91.
• No evening work.
• No Sunday working.
• Opportunity to develop management and leadership skills.
• Varied and rewarding role across multiple locations.
• Supportive team environment and long-term career prospects.

If you are looking for your next step in retail management and enjoy working in a customer-focused environment, we would love to hear from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.

Up to £13 per hour (inclusive of enhancement when performing management duties)