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OurCoop; Sandwell; On-site; GBP 23,000 - 31,000; Full time

Job summary

OurCoop is seeking a Funeral Advisor to support families during one of life’s most difficult moments. You’ll guide funeral arrangements, uphold high standards across our funeral homes, and build trusted relationships with clients and professionals.

The role blends empathy, organisation and local connection, with duties including coordinating services, ensuring transparent costs, and representing compassionate care within the community.

Responsibilities

• Develop knowledge of services offered and provide personalised funeral options
• Arrange Funerals - paying attention to detail and transparency of cost
• Communicate arrangements between family and Funeral Director
• Administration duties - handling complex information with accuracy, sensitivity and care
• Promote Funeral Services within the local community

Job description

Families who've experienced a loss need someone they can rely on, who'll be willing to go the extra mile to make a heart-breaking situation easier to bear.

They'll need someone to carefully guide them during one of hardest moments of their lives.

This is where you can make a real difference.

Joining us as Funeral Advisor, you'll take pride in the day-to-day running of our Funeral homes - supporting our families, ensuring high standards and building trusted relationships.

Being a co-operative member, you'll be flexible, and cover other Funeral Homes (as required) for sickness and holidays, as well as arranging funerals at the clients' premises (as required).

In this varied role, you'll blend empathy, organisation and local connection. You'll be assisting families with all aspects of the funeral arrangement process- making sure that they feel well supported and informed.

Some of your key responsibilities will include:

• Through developing your knowledge of all the services we offer (including our coffin range, our choice of masonry and floral tributes), together with actively listening about the person who has died and understanding the families' wishes, you'll be able to provide the choices that they need to personalise the funeral service
• Arrange Funerals- paying attention to detail and transparency of cost
• Communicate clearly and accurately the arrangements between both the family and Funeral Director
• Administration duties - handling complex information with accuracy, sensitivity and care
• Making sure that the Funeral Home is kept clean and tidy all times as well as ensuring the security of the premises (including opening and closing of funeral home i.e. alarms)
• Acting as a co-operative member, promoting Funeral Services within the local community
• Build good working relationships with hospitals, nursing homes, local clergy and doctors.
• Comply with all statutory and internal policies and procedures
• Working in our funeral homes means that you'll need to be comfortable with duties that require you to have close treatment of the person who's died- making sure that all activities are carried out respectfully and with dignity
• Duties will include daily care checks of the person who's died, preparation for visiting rooms- in which the coffin lid will be removed and checks carried out to make sure that the person who has died is ready for visiting again.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

Ceredigion County Council Direct Payment Support Service