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Sue Ryder Care; Port Glasgow; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Company pension scheme

Staff discount

Refer a Friend scheme

Enhanced maternity/paternity/adoption

Electric Vehicle Scheme

Healthcare Cash plan

Staff discount on online shop

Job summary

Sue Ryder Port Glasgow is seeking an experienced Shop Manager to lead our Port Glasgow store on Gallagher Shopping Park. You will drive sales, manage a large team of volunteers and deliver excellent customer service while upholding merchandising standards.

With 37.5 hours per week on a rota including weekends, you’ll oversee stock, EPOS processes and local community engagement, while ensuring health and safety and financial administration are well managed.

Qualifications

• Proven team leadership of a large volunteer team.
• Strong commercial awareness to deliver sales and meet deadlines.
• Ability to plan, prioritise and manage finances and IT administration.
• Excellent engagement with people and a positive can-do attitude.

Responsibilities

• Drive sales and achieve targets.
• Lead the team to deliver great customer service to donors and customers.
• Recruit, train and retain a volunteer team.
• Maintain high merchandising standards and health & safety.
• Oversee stock processes and EPOS operations.

Skills

Team leadership

Retail skills

Financial administration

IT administration

Planning

Customer service

Tools

EPOS system

Job description

37.5 hours per week inc weekends on rota

£25791.23 pa plus reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our large format Sue Ryder shop is situated on the outskirts of Glasgow at Port Glasgow, on a lively retail park next to Superdrug.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Port Glasgow shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package

• - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• - Company pension scheme
• - Staff discount with thousands of retailers
• - Refer a Friend scheme - £250 payment
• - Enhanced maternity, paternity and adoption pay
• - Electric Vehicle Scheme
• - Healthcare Cash plan, to claim back costs of routine healthcare
• - Staff discount of 10% on new goods online at shop.sueryder.org
• - Structured induction programme and learning and development opportunities.
• - Access to Employee support programme
• - and lots more. Please visit our careers website for the full list.

Summary

Shop Manager

Unit 5A

Gallagher Shopping Park

Port Glasgow

PA14 5AU

37.5 hours per week inc weekends on rota

£25791.23 pa plus reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our large format Sue Ryder shop is situated on the outskirts of Glasgow at Port Glasgow, on a lively retail park next to Superdrug.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Port Glasgow shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package

• - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• - Company pension scheme
• - Staff discount with thousands of retailers
• - Refer a Friend scheme - £250 payment
• - Enhanced maternity, paternity and adoption pay
• - Enhanced sick pay
• - Electric Vehicle Scheme
• - Healthcare Cash plan, to claim back costs of routine healthcare
• - Death in Service benefit
• - Staff discount of 10% on new goods online at shop.sueryder.org
• - Structured induction programme and learning and development opportunities.
• - Access to Employee support programme
• - and lots more. Please visit our careers website for the full list.

Closing date: 21 Sept

Interview date: 25 Sept

If you want more than just a job, we want you.

Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion